ins.comReviews of ins.com

Once I gave my order i had it within two days. No problem on exchanging an item. Excellent customer service

Worst experience I have ever had. I ordered something and first of all it took forever to get to me. It didn’t fit properly and I wanted to return it and get a refund. I have sent hundreds of emails and called and nothing. There was no return label or receipt in the package and so I emailed them. They refused to send me a return label or just gave me the run around replies back to my emails. They blocked my email account so I had to email them from somewhere else. Still no luck. I have an item I don’t want and can’t return and they told me I could get a store credit, but I don’t want that I want my money back. I have never had a problem like this with any other clothing store. I can’t return this item and can’t get a refund. Will not order anything in the future.

Recieved it today. I am pleased with purchase. A great shopping purse.

I an having the worse experience returns 1 dress that the material is so horrible. Sent 15 emails, called, sent pictures of the dress.. just to let una me know that they will give me store credit.. what??? I want my money back. I don’t want store credit!!

On January 4th, 2021 I placed an order, #4777, for a women's pullover hooded coat dress in dark green size 2xl..I received a package on January 26th, but the item was the wrong color.The package label was correct, noting the color as dark green, but the item was dark blue. I was contacted by "Josh" who identified himself as senior VP of INS, about how satisfied I was with my order on January 25th, and I told him I was very dissatisfied. He asked me to send it back, at my expense of course and I explained how shoddy a business practice that was. On the 26th of January, I received a text message again from the same number (18332219211) Apologizing and stating that the proper item in the proper color would be sent, and that I could keep the wrong item for the "inconvenience". I have attached a screenshot of that text. It is now March the 22nd, and I still have not received the item, I keep receiving texts from that number, offering discounts or $5 dollars off..but why would I order from a company who has such a poor track record.I have sent additional texts trying to get an answer, or some resolution to this issue, with no response. At this point, I can only conclude that your company simply does not care to correct its mistakes, and has representatives who make false promises to do so. If this is not resolved, as promised, very shortly, I will not only not be ordering from you ever again, but will be making sure everyone I know, and everyone I can reach on social media..on Facebook, Twitter, MeWe , Gab, etc..exactly how dishonest and shoddy this business is. I want to believe that somehow this just slipped through the cracks, but the fact that I have not gotten any further response on it and have still not recieved what I paid for two months after the promise to replace the item..does not fill me with confidence that your company honors its promises. I still have not gotten a response. Starting the reviews now. This is a copy of an email I sent. I sent it with a screen shot of the supposed " VP" sent me. No response in 4 days. You may see below that a very belated ( months later) response was given..however..it is false. Also..all I want is what was promised..the item I ordered..in the correct color. Green wool pullover.