INPRNTReviews of inprnt.com

First, I’m sure the prints are good, but I wouldn’t know because I still haven’t gotten mine! I get that these things can take long but you can’t just say that the shipments take “3-5” days when they are absolutely nowhere within that range. It’s misleading and just straight up lying. Other people I know have had this similar experience. I’m nearing a month now with basically no update. Presumably my order is still being worked on as USPS is “waiting for the package.” The website needs to be updated with a more realistic timeline for orders to be fulfilled.

Two of the prints were decent, the third one (at maximum size) was dreadful. It was totally pixelated and grainy and looked like I had printed out a tiny jpeg blown up about 10 times the size it should have been. They claimed it was the file that the artist sent, maybe that's true, but someone at this company actually had to print this out, wrap it up and send it to me, and no one thought 'hmm, maybe this one just hasn't turned out so well and we shouldn't be trying to sell this work at this size'. Anyway, that was the beginning of the troubles. Contacted them through the website on the 8th of April, because there is no chat box or actual email even when you log in to contact directly. 'We will reply within 2 working days'. They probably should update this message to say 7 or more. Finally, someone gets back to me with a really bizarre short email which made no sense and resolved absolutely nothing. I questioned it, ended up having a back and forth email chain for a few days. Finally, on the 21st of April I am told, if I rip the print apart and take a photo of it, they will give me a refund. Pretty gross to have to rip up an artist's work that I actually really admire, but I couldn't use the print in the state it was so I did it. Replied to them the same day with the photo. Oh what a surprise, they now totally ghost me. Luckily I paid with PayPal so I will get my money back eventually, but the fact I have to go through them after I should have got a refund more than a week ago is just appalling customer service. Would never buy from them again. Artists, these people are telling customers to tear up your work. Do NOT give this company your business. Edit: Literally have the receipt of the email I sent on the 21st of April with the photo of the torn up print, AND I flagged this on PayPal support for them to address through the PayPal system too a few days ago, including that same email chain as I'd already sent. There's no way they did not receive this as their reply implies.

They handled my mistaken order excellently, they were very helpful and sent a new package.

Very helpful and fast. Print looks great.

The team at INPRNT is always quick to solve issues that i make myself. They resond fast, are always friendly and send the artwork out with great care.

They have the grates varety I've ever seen. Also being able to buy art from my favourite artist is very gratifying. The prints quality are also really high (Thick paper and vibrant color). And the custormer service is the best I have ever experience, 10/10

Had a problem with the delivery address and the mail contact I had was very detailed and helpful. Thank you Additionally, the prints are very good

SImply had to come here and leave INPRNT a positive review after my experience with them! I bought a handful of prints, and unfortunately - due to problems with Brazil's mailing service - the order was returned to the sender. I emailed INPRNT explaining the situation, and Susanne, the person who replied to me, was so incredibly helpful, thorough and nice - she not only explained what happened and how to deal with the issue, but also said they would provide a courtesy replacement order with no additional cost (not even shipping!). And it took no time at all - the very next day they had my order shipped already. To me, what really shows if a company is good or not is not how they treat you when everything's going well, but how they handle problems like this - and there is nothing INPRNT could have done better. Thank you once again!