InofiaAt Inofia, we've spent years studying the magic and science of sleep. We are dedicated to pursuing people-first innovation to improve life and transform relationships with sleep. More than just making mattresses, Inofia is defining a better way to live by perfecting the art of sleep wellness, finding a deeper connection to the beauty of life.
Inofia (inofia.com) has 51 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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M L H.
Received 2 mattresses. they were unsuitable for my requirements so they were not unpacked. Try to contact them but impossible as their telehone number does not exist & they wll not reply to emails. The address for returning does not exist. On checking on Companies House, they applied in April to be struck off but as there has been objections, the Registrar has refused.Why do Credit Cards carry on dealing with thes people.
Maria
I ordered a mattress from this company as I've recently moved and have been sleeping on the floor and it took them a week to get it to me and then they delivered it to a house I cannot find and do not recognise. Ridiculously bad service.
Christabelle P.
The mattress I ordered was lopsided, the top half never inflated. I contacted customer service who tried two different mattresses, all were faulty. Thankfully, they were kind enough to refund me. It took 3 weeks to get the bed base though which I ordered in black, they delivered brown. Disappointing.
Juliet E.
❌DO NOT BUY FROM THIS COMPANY!!! If I could give them zero I would! Mattress is of very poor quality sunken after less that a month, I contacted them to return the mattress as per the 100 night return policy . They send a fake copy of a refund that doesn’t go into your account then just keep ignoring your emails.
Deborah
I recently bought a lovely thick topper for my mattress. However for me, it wasn't suitable because of my back. I used the 100 day guarantee and was a little worried it may not be honoured. How wrong I was. I was even given some other options if I wanted them which was lovely. Such a polite honorable company that I would use again and have no hesitation in recommending honestly to anyone else. Well done Inofia. Great company that you are, which makes a nice change 😀
MRS M M.
Excellent customer service, unfortunately the mattress topper I bought was too firm. I contacted their customer support and asked if they could exchange for me as it was in their 100 day policy. They couldn't have been more helpful, sent me details of other ones then dispatched a brand new one which was softer within a few days. Thank you so much
Peter
Ordered a mattress, shipped in a day, never turned up and out of the blue got a message that it's been refunded. No reasons given. At least it's been refunded....
Janice V.
I ordered a matress , it took ages to come and they delivered a super king instead of a double, they do not respond to emails and the uk number on the website does not exist, they contacted me once asking for photos to prove I had not opened the package which I hadn’t and I gave photos the same day as requested, and then again they did not respond. So I am left with a mattress that doesn’t fit the bed. The customer service is non existent so for this reason I would not recommend.
