InofiaReviews of inofia.com

I bought my mattress in 2023 it has a 10 year warranty...it has become very uncomfortable even though i have followed all manufacturer instructions. I've emailed i dont know how many times and sent messages on the actual website with proof of purchase and pics of mattress and a pic of guarantee stamp. I had one email back in 3 weeks apologising for my frustrations and asked me for order number so I sent again and again...WITH NO RESPONSE!!! I've never known a company to not respond at all. DO NOT USE THIS COMPANY!! OH AND I HAD TO PUT A 1 STAR RATING TO LEAVE THIS REVIEW BUT IT SHOULD BE ZERO++++

I purchased an inofia queen matress in 2023 & I absolutely hate it. It doesn't hold & sinks in. I expected it to be a 'dream' mattress but it gives me nightmares & a sore body. Would never recommend it at all!

Mattress is well within warranty and has collapsed. Springs have separated and it is unusable. Tried contacting inofia and they have ignored my multiple attempts. Avoid using this company at all costs. Wish I had checked reviews before buying

Purchased a mattress 2 years ago . The mattress has sagged and the springs are making a crunching noise when I move . As per the sales pitch on Amazon they have a 10 year warranty, I have written to them several times , I had 1 reply and forwarded the information they required , since I have heard nothing back , even when I have asked for updates. Very poor customer service and quality

Got a king size mattress from Inofia. First few months seemed fine. But after 6 months, the mattress started to sag rapidly. Now, after just one year, the mattress is 75% of its original height and the metal springs can be felt when one lies on the mattress. I sent them an email using their contact form on their website, but got no response. Also got no response when I called their number. This has turned out to be a scam!

PLEASE TAKE BACK YOUR MATTRESS. YOU IGNORED ALL MY EMAILS.

I would give no stars if I could. Bought mattress topper and it got sagged and curved after 2.5 years only. They say that you'll have 10 years warranty, but will they honour it?-noooo!!! They never replied to my emails with photos and everything. And for me, it would be useless to write to small claim court, as I'll need to pay fees myself and they might just get away with it. Don't buy from them.

Disappointed – Quality Not the Same as Before This is my second mattress from Inofia – I bought the same model again expecting the same firmness and comfort as my first one, which I was very happy with. Unfortunately, the new mattress feels much softer and lacks the support that made the original so good. It seems the company has changed the materials or construction without making this clear to customers. After contacting customer service, they offered me a topper or a 40% refund. I had already tried their topper and it actually made things worse – it didn't solve the problem at all. The mattress just isn’t what I paid for or what was advertised. It’s really disappointing to see a drop in quality from a brand I trusted. I expected more in terms of both product consistency and customer service resolution.