InofiaAt Inofia, we've spent years studying the magic and science of sleep. We are dedicated to pursuing people-first innovation to improve life and transform relationships with sleep. More than just making mattresses, Inofia is defining a better way to live by perfecting the art of sleep wellness, finding a deeper connection to the beauty of life.
Inofia (inofia.com) has 51 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Mike R.
inofia offer a 10 year warranty which they dont honour! purchased a mattress from them trough Amazon UK six years ago, it has failed with one or more springs collapsing, emailed Inofia and they requested Photos, i have sent the photos but Inofia are ignoring me, have asked them to collect and/or refund but nothing. their company has no honour, they are therefore scamming me, DONT TRUST THEM, their warranty is meaningless
WE
Too soft of a mattress definitely you get what you pay for 1 star bc 101 day trial is bogus trying to get them to let you return it is insane and not cooperative Will likely be disputing with credit card company at this point
Michelle D.
No response when I asked how to return. Still need to return my mattress as the quality is a lot lower than expected and there are no instructions on how to.
Janice R.
Mattress are very comfortable and seem well made. Shipping took a little while. All in all I am happy with my mattress
Online S.
I placed an order and paid via PayPal. When the confirmation came through the email and was full of Chinese characters I freaked out and at that point discovered the latest Trustpilot reviews. I need not have worried. I placed the order in the 6th November and it was delivered on the 13th: faster than the promised 7-10 working days. The mattress is good for the price, it’s my second one - I bought another about 5 years got another room and it’s still good.
Elspeth
This Company is a SCAM. They take your order and send you an email with the order number and tracking number. BUT…. The order number is invalid when you check on it. The tracking number says Delayed in transit. It always says that. Truth is they never actually manage to collect the item from Inofia. Customer Service does not exist. DO NOT GO NEAR THIS COMPANY
Repeat C.
I’m a repeat customer of Inofia - having previously purchased a mattress. I’m incredible disappointed with my experience trying to order a second mattress from them for my new apartment. After a week of shipping - I received an email that I had provided an “incorrect address” and they needed to re ship my mattress. This wasn’t accurate, and I sent multiple emails with no reply to customer service. UPS informed me that Inofia had lost my package, and that the information they were providing me was incorrect and that I should file a claim. They don’t have a customer service phone number - and replied scarcely to my emails. Inofia only reached back out to me once I contacted PayPal to report them. Will not be recommending to my friends and would advise to purchase elsewhere - regardless of having already been a customer.
Avichayil G.
fraudsters
