InofiaReviews of inofia.com

This is the 4th Inofia mattress I've purchased over the past few years, they're great! Price can't be beat, fast shipping, and extremely comfortable.

Got a king size mattress from Inofia. First few months seemed fine. But after 6 months, the mattress started to sag rapidly. Now, after just one year, the mattress is 75% of its original height and the metal springs can be felt when one lies on the mattress. I sent them an email using their contact form on their website, but got no response. Also got no response when I called their number. This has turned out to be a scam!

PLEASE TAKE BACK YOUR MATTRESS. YOU IGNORED ALL MY EMAILS.

Very prompt despatch. I ordered online late Tuesday night and it arrived early Thursday morning. Good communication from the company. The mattress is as described and I'm pleased with it's quality and comfort. It needed about four days for the new foam mattress smell to go but then it was fine. I'm happy with my purchase.

I would give no stars if I could. Bought mattress topper and it got sagged and curved after 2.5 years only. They say that you'll have 10 years warranty, but will they honour it?-noooo!!! They never replied to my emails with photos and everything. And for me, it would be useless to write to small claim court, as I'll need to pay fees myself and they might just get away with it. Don't buy from them.

Disappointed – Quality Not the Same as Before This is my second mattress from Inofia – I bought the same model again expecting the same firmness and comfort as my first one, which I was very happy with. Unfortunately, the new mattress feels much softer and lacks the support that made the original so good. It seems the company has changed the materials or construction without making this clear to customers. After contacting customer service, they offered me a topper or a 40% refund. I had already tried their topper and it actually made things worse – it didn't solve the problem at all. The mattress just isn’t what I paid for or what was advertised. It’s really disappointing to see a drop in quality from a brand I trusted. I expected more in terms of both product consistency and customer service resolution.

I have bought two trifold memory mattresses from Inofia. One a couple years ago, and one this Spring. Both are really great. I sleep on one of them every day, it's very comfy, and I fold it into a mini sofa in daytime. Two of my friends liked our mattress so much they bought them, too, and are very happy with them.

Never reply to contact attempts. Emailed, plus 'contact us' option on their web site. No reply to several attempts requesting return for arefund.