Innovation RefundsReviews of innovationrefunds.com

We retained Innovation Refunds to file our claim for the employee retention credit. While it did require some work by us, it pulled the laboring oar and successful obtained for us (not a credit but better yet) a six figure recovery in the form of 6 payments from the US Treasury. We are a small law firm and the recovery of these funds will make a significant difference for us financially this year. Everyone we dealt with was knowledgeable and professional.

I originally submitted a very poor review (see below) of my experience. I have modified my review based on conversations I had with the company's sales director and one of the senior team of the company. While my initial experience was not great, I am hopeful this was a one-off experience and that the company has the tools in place to correct the concerns that I experienced. I upgraded my review from a 1 star to a 3 star, and it appears the company is actually able to tell you where you are in the queue (my rep was unable to provide this at the time). I believe the company is legitimate providing acceptable services even though I made a decision to move in a different direction. My original review: I would be wary of this company. I think they are a heavy marketing operation that used radio advertising to create a huge demand for the service. They have a bank of telemarketers that do the follow-up and try to get all of your information properly entered onto their portal. This part appeared to go pretty well, as they aggressively worked with me to get all of my information into the portal or if I sent a file to them, they would enter that file into the portal for me. Unfortunately, the telemarketers are churning out the customers, but it appears they are understaffed to actually do the technical review work. So then things just die. I completed my paperwork and sent in the requested files on August 8, 2022. Suposedly it gets sent to a tax attorney/CPA who reviews the documents, but I am still waiting 6 weeks later. What is worse - I cannot get a straight answer as to where my application is in the process. All answers from the telemarketing team are very vague, even though it will be the telemarketer that will get you to sign the agreement (to pay them their fee). For example, if indeed it is a first-come-first-serve process, where am I in the process? Has the CPA started to review my files, yet? How many companies are in front of me? The response - "our system doesn't work that way. I can't bother them as that would slow the process down. They're not going to give me that information" So I ask the question, Is there anyone who submitted their work by July 1, 2022 who has not made it through the review yet? The response - "our system doesn't work that way. It depends on the company and the information." She avoided answering the question - very slick. But it gets better! I ask the question, Has any company you have worked with that submitted their paperwork on July 1, received their approval to be sent to the IRS for the refund? The answer? Another non-answer! Remember, the telemarketers receive the final documents about how big the refund will be, so they can get you to sign the agreement to pay them their commission. They would know the customer they brought into the program and are trying to complete the sales process. So I asked several times if anyone who submitted completed paperwork by July 1 has gotten their paperwork back. Her response was vague - "I don't look at when we brought them into the program. I am working with hundreds of companies and I don't keep up with when they started. Possibly there are companies that have had their paperwork submitted." Wait a minute - you solicited the companies, pushed to make sure they got you the information quickly and you cannot remember if a single one of your customers who submitted their paperwork by July 1 has had their paperwork completed to be sent to the IRS? The best I was able to get from her was, "It is likely someone has completed the process." But she doesn't know for sure if any of her clients have - another answer that is a non-answer. Unfortunately, even though they will sometimes respond to emails, and will answer the phone, the customer service is lacking once you get into the top of the funnel. You'll just have to wait and hope they will eventually get around to you before the program ends.

Innovation Refunds kept us informed every step of the way. It was so worth it to take the time to fill out the initial questionnaire, which enabled us to know an approximate amount we would receive at the end of the process. Knowing that estimated amount motivated us to work the process through, so that our business may benefit. I highly recommend their services. They were very professional and they will keep us updated as we await the payout.

We received a Pre-Qualification e-mail (no guarantee) offering the opportunity to apply for the Payroll Tax Rebate for the Employee Retention Credit program. We completed their questionaire on their website on Sept 1, 2022, complete with their "promise" to promptly get back to us after an evaluation (presumable in a day or so). To date - 3 weeks now - these has been NO communication and NO contact whatsoever from them....crickets.....they may or may not be legit, but they sure do not know how to keep their promise of communication with you....Hence 2 stars.

Adrean Was great to work with, the process was very easy. Adrean was very attentive to answering questions and following up with anything we needed to submit. I highly recommend Innovation Refunds.

This company came recommended to me and I was very happy with the results. They were able to secure me a nice rebate, and even though they take 25% as a fee, I was not going to be able to complete the application process on my own. In all, it was easy for me and 75% of my refund is much better than 100% of nothing!

Everyone I worked with at Innovation Refunds was very professional and thorough. It was a pleasure dealing with them and they really delivered for me.

I heard an add on the radio and was still a bit leery. I filled out the online form and from that point, until I received the call that we would recieve a large refund, Sean and the company were helpful and kept us informed as we moved forward. A top notch company!