InnoMaxReviews of innomax.com

At the store we were assisted by a very learned sales rep. She knew answers .to all of our questions. We felt very confident on our purchase, any questions we had we're explained. We are proud to recomend them to our friends that maybe lppll'

Best bed EVER! Salesman at the store was super helpful and very patient. I would highly recommend InnoMax beds! I have had a bad back most of my life and I am a stomach sleeper, I know, bad combination...This bed allows me to sleep on my stomach without hurting my back. My husband is a side sleeper and has a bad shoulder. Again, allows him to sleep without hurting his shoulder. I wish I would have went to InnoMax before we spent tons of $ on other mattresses.

My husband and I purchased our bed in 2013. Nice bed, came in a timely manner. In 2014 I contacted Innomax in regards to the pillowtop losing its fluffiness and leaving a noticeable "dip" in the bed where we sleep. After several emails, I was offered to buy a new pillowtop. I declined that offer and then (again after several more emails) I was offered to be sent a new pillowtop without as much cushion (at my shipping cost) and I had to pay the shipping to send back my original pillowtop. Not being happy - I decided to just let it be and deal with it chalking up to a crappy company. For the record this issue has not changed to this date. Now... fast forward to the past week where we had an air chamber not wanting to keep air. I once again emailed and they offered to send a new one at the cost of $265 (a prorated charge per the rep). I asked how much a new one is, was given the price of $365. Asked about the "20 year limited warranty) and come to find out that it is a 3 year warranty with a 17 year prorated warranty. I am dissatisfied completely with the customer service constantly trying to fix my issues by upselling me! Can't you just fix the issue and own up to the customer service that you suggest you have? I will never again be a customer!

I have been a customer with Innomax for over 20 years and have used their sleep systems and purchased all my bedroom furnishing for me and the kids rooms from them. Went from water to air and now to another awesome product where my hubby and I can have our own setup on each side. Love them! Always amazing service, very awesome salesmen and never pushy. I highly recommend you get your sleep system and furnishings here. You will not be disappointed!

I requested information and ordered parts via a chat session. The session started out well enough, after a bit the person kept providing " I'll be with you in a minute" responses. He then noted that he was "multitasking and not doing it very well". The interruptions became rather annoying, but I was finally able to complete my order. The parts were received in a timely manner and seem to have fixed my problem. My advice to the chat room folks: Remember the true definition of multitasking - "doing several things poorly at the same time". They should complete tasks in the order they are received and move to the next task or your company needs more chat room personnel.

We love our new bed

I love this company! Not only do they carry the best mattresses around, but the staff is knowledgeable AND friendly!!!An amazing combination!!

Peggy and Scott were awesome to work with! I am in a customer service role and it was so nice to get great support from both of them! Thank you both for making this experience a great one!