InnoMaxReviews of innomax.com

We’re good I’m receiving a full warranty.

My husband and I purchased our bed in 2013. Nice bed, came in a timely manner. In 2014 I contacted Innomax in regards to the pillowtop losing its fluffiness and leaving a noticeable "dip" in the bed where we sleep. After several emails, I was offered to buy a new pillowtop. I declined that offer and then (again after several more emails) I was offered to be sent a new pillowtop without as much cushion (at my shipping cost) and I had to pay the shipping to send back my original pillowtop. Not being happy - I decided to just let it be and deal with it chalking up to a crappy company. For the record this issue has not changed to this date. Now... fast forward to the past week where we had an air chamber not wanting to keep air. I once again emailed and they offered to send a new one at the cost of $265 (a prorated charge per the rep). I asked how much a new one is, was given the price of $365. Asked about the "20 year limited warranty) and come to find out that it is a 3 year warranty with a 17 year prorated warranty. I am dissatisfied completely with the customer service constantly trying to fix my issues by upselling me! Can't you just fix the issue and own up to the customer service that you suggest you have? I will never again be a customer!

Our bed was delivered with a large rip in the base which was a big disappointment after making such a large purchase. We also got a mattress pad that was delivered with damaged packaging so it was very dirty. We were supposed to have sheets delivered with the bed and they were not.

We ordered their modular bed with the two coils that go with them. It took a week for them to receive the order for us to pick it up. Once we were notified that our mattress had arrived to be picked up, they were short on one of the modulars. After contacting their warehouse, they didn't have the second modular and temporarily replaced it with the one closest to it. It has been several weeks and we still don't have the right bed. I have called twice to find out where this coil is at. All they can tell me is that it is on order and it hasn't come in yet, but rest assured that once it comes in that they will personally come over to my house to put it in. They have been rude as I have been following up after the time frame that they have given me. We have been very patient during this process and no one has stepped up to make it right. Has been a very frustrating experience.

My air bed broke soon after I got it. I found out that the design for the air fill hose was defective and InnoMax changed it right away. Rather than send me the part that worked they made me pay for it. I received the part to fix my bed and it still would not work. Now I have a $2000 air bed that will not hold air. I should have bought the SleepNumber bed. At least they stand behind their product!!

This air bed haso been nice but now has become sunken and uncomfortable. The pump leaking because the connectors are madenjoying cheaply is disappointing.

My shopping experience at Innomax was pleasant, but there was a bit of a miscommunication with the delivery. It all worked out in the end, though. I wish the trial period was longer. The bed was fine for the first month but within a couple of months my hips were hurting again...past the refund period and now I can't afford a new bed since I spent so much on this one. I do love having the adjustable bed frame. It was definitely worth the money to get one that adjusts head and feet.

Innomax allowed us to exchange, the first bed we tried, for another. We both had trouble sleeping on the second bed as well. We wound up giving it away and going to a different brand of bed.