InnoMaxReviews of innomax.com

On November 5, my wife and I went mattress shopping. After stopping at other stores, we ended up at Innomax. Innomax was on our radar after hearing many radio spots on 103.5. Dealing with our salesman was fine, and we ended up selecting an Innopedic and 2 new pillows to be delivered. The salesman said they one in stock, but to make sure we'd get it in case the computer was inaccurate, delivery was scheduled for Nov 19. Here's where it gets fun! On Nov 18, the salesman calls and tells us it will be another week as there is no mattress, but swears it'll be available the next week. Bummer but he offered us a set of sheets for our trouble, and said we could get a loaner bed. We declined the loaner since it would only be a week and scheduled delivery for the next Saturday, Nov 26th. I kind of had my doubts, since that's the Saturday after Thanksgiving. Friday the 25th arrives and sure enough, we get a call that there's still no mattress for us. Again, we're promised that it's on its way and to appease us they threw in a new mattress pad and said they'd deliver a loaner mattress the following weekend. Friday Dec 2, my wife gets a call to schedule the loaner mattress delivery. The person on the phone was quite rude to my wife when we told them time they proposed wouldn't work for us, but we were able to work through that and the loaner mattress along with the pillows and extras was delivered by a nice pair of young men who were courteous and respectful. The next week we were out of town, and didn't from Innomax until Friday Dec 16. The salesman said we have great news! Your mattress is here!! But...we can't deliver it until Dec 28 or 29. When I started to complain about that, he interrupted me; at which point I'd finally had enough and lost my temper with him. He hung up on me, I'd have probably done the same thing in his shoes. I shouldn't have lost my temper. I called right back and asked to speak with someone in charge. I was told that the 'District Manager' would call me back. I could hear the salesman in the background, so I knew that was a stall tactic. The DM called me back, he apologized for the delay, I apologized for swearing at his salesman and then magically they had a delivery time open up the following Tuesday, Dec 20. I took half the day off work to make that delivery time work, and we are now finally enjoying the mattress that we paid for 6 1/2 weeks ago. In my mind, that's a long time to hold onto someone's money with delivering on their promises. So far, we think the product is fine (it's only been one night, but the loaner was lovely, too), but we sure didn't like how we were treated and the continual delays. I won't shop there again.

Bed had slow leak from about 1 year old. Worked with Innomax over a 24 month time frame trying to determine cause and location of leak. Since bed is in a motorhome it required disassembling the bed each time to perform their checks. This caused the time frame to stretch out but I was assured they would take care of the issue once we found the cause. It was finally determined the air chamber needed replacing but now it was past the 3 year time frame and I had to pay 35% of the suggested list price. I felt the issue was the air chamber early on but after disassembling the bed 3 or 4 times and performing their checks they finally agreed but now I had to pay, I felt a bit betrayed by your organization after spending nearly $1500 on your bed.

I found the ordering process to be quite simple and efficient. However, it has been 3 weeks and my water bed still hasn't shipped. This should relayed at the time of purchase, as I paid close to 2k three weeks ago and still no bed. Shouldn't be charged until the product ships!

They were unable to find a really good sale price, appeared to have a lot of "add on" items, were not totally honest on the "in stock" status of items and very slow in delivery. Not the business this once was. Sadly.