Inner BalanceReviews of innerbalance.com

Extremely Difficult to Cancel Unfortunately, Inner Balance was not suited for me, and my experience trying to cancel has been extremely frustrating. There is no easy option to cancel the account online, and there does not appear to be a phone customer-service option. The only option seems to be an online chat, but getting an actual response has been very difficult. I have been trying to get help with cancelling my subscription and getting my money back, but the process has been unnecessarily complicated and time-consuming. When a company is charging customers on a recurring basis, there should be a clear, simple way to cancel without having to chase customer service. The product may work well for some people, but based on my experience, I would be very cautious about signing up for a subscription. Customer service and cancellation should be much easier and more transparent. I hope Inner Balance improves this process and makes it easier for customers to cancel and receive timely assistance.

Scam! They will not allow you to cancel your subscription. They say "just sign in and cancel your subscription" but there is NO WAY to do so. Try to remove your payment option? No, you can't remove it. They say "contact us anytime" but it's just an AI chat that says they will get back to you, and they don't.

Never got the product and they refuse to give a refund. The AI chat is HORRIBLE and it takes nearly an act of GOD to finally find a flesh and blood person!

total scam. this company is selling a product that doesn't work, and won't back up their "guarantee". don't waste your money.

The product they sent me was nothing more than chalky pills that did absolutely nothing at all. I took as needed and did nothing. Waisted money and I will never order from them again. False advertisement for sure. Scam!!! Ads look great don't buy.

Doesn't work at all. Does absolutely nothing so don't believe the hype from the fake reviews they've posted all over their website and internet. Save you few hundred dollars for something else!

The cutoff for their "quiz" is anyone less than 66 years of age. If you are older than that, the quiz shuts you down. When you chat with their AI bot they have you give your contact info and then you get an email from their support that says there's a message in the portal and that you might have to login to see it. WELL, if you are NOT a client then guess what, you can't login and you can't see what the message is. At this point, I'm reporting them as a scam.

Pretty disappointed in their customer service reps. They did not honor my 6 month money back guarantee, and they purposefully omitted this when I was copiously communicating with customer service. I cancelled my account within the 5 months of the 6 months risk free guarantee, I lost my job and confided that I wanted to pick back up after I was texting back and forth with their reps about how to proceed. They said I could always cancel and pick up exactly where I left off. I assumed the refund was initiated during the call and when it didn't hit I followed up with them. I was 4 days past the fine-print, 14 day refund request window, which they didn't even mention during paragraphs of communication when I was confiding in them and asking for advice on how to proceed. Definitely feel disappointed they didn't guide me correctly as I was trusting them and very vulnerable about my situation. They ended up giving me 99 dollars of 700. Over a 4 days late, complete fail in communication. Now I have a pretty low opinion of them. Def will never trust them again. their answer was completely "you should have read the fine print" but in the amount of communication we had, I would have expected them to have warned me the refund was a completely separate from the cancellation. beware, they do not care about your situation, even if you are a single mother experiencing peri, and a simultaneous job loss. I'd give them 0 stars on emotional intelligence and communication, and nuance.