inncollectiongroup.comReviews of inncollectiongroup.com

We are in our 70’s and stayed a night in the Windermere rooms which was next to the road and had a family with two large dogs directly in a room above. The noise till very late was horrendous I would have thought it would be common sense to have families with dogs on the ground floor.It was a shame because the breakfast in the pub opposite was very nice.We shall not be staying at an hotel in the inn collection group again.

We were planning to go to the Pheasant at Bassenthwaite but a snow storm meant we couldn’t get past Grasmere. The inn collection were brilliant allowing us to transfer our stay to The Swan at Grasmere . The staff at the Swan were amazing particularly Connor who is surely a rising star of the company . The room and food were lovely , great value for money . Highly recommended

Well I will never book another Christmas in one of your pubs after the debacle at the Kings Head, Newton under Roseberry on Christmas Day. It was a total fiasco with staff running round like headless chickens and no one in charge. Our meal was booked for 3pm and our starters finally arrived at 5pm. We had cold food but didn’t complain as we were starving and only got out at 7pm. Many people left before their main course as they had hungry children and were furious. An old lady told me she was going home for a jam sandwich and I’m not sure she was joking. People next to us bought packets of crisps to keep them going. We paid £150 to have our whole Christmas Day ruined. The staff didn’t know what anyone had ordered and blamed the computer system going down. Strangely the tills kept working. We were offered a free drink but a sparkling water didn’t anywhere compensate for our experience.

Myself and my husband had lunch at the Kings Head Newton under Roseberry on 28 November. We weren't that impressed with the food or service at the time. However. 3 weeks later we received a car parking charge notice for £100 from Smart Parking who run their car park. We parked for less that the 2 hour limit, in a disabled bay having correctly displayed the blue badge. At the bar there was a screen facing customers which was completely blank and none of the staff mentioned it so we assumed that the machine was not working correctly or switched off. We have experience of similar systems and the screens are usually lit, prompting patrons as to their function as do staff-not the case at the Kings Head. On receipt of the parking charge, we rang the Kings Head to discuss but were met with complete ambivalence and disinterest except to advise that we go through Smart Parking appeals process. I would point out that this process requires proof of purchase - paying by wifi the Kings Head did not issue a receipt! Staff must be aware of the system so why do they not automatically give a receipt? This raises the question - perhaps the establishment receives commission on fines? We shall not be paying the fine, nor shall we be patronising this establishment again and would advise everyone to vote with their feet and stay away.

Stayed at the Kings Head in Unbelievably our room had been booked in twice, no mention on arrival so you can imagine how annoyed we were to find our stay cost us twice the price. On contacting customer service we were met with no understanding of the situation just tough ! Why was it not mentioned on check in? The room had mould all around the windows ,shower room tiny. Food was average . Asked for a taxi for 7 pm , at lunchtime, went to the bar at 6.30 ,oh sorry we forgot. Had to wait for one to come all the way from Middlesbrough. Was asked to leave early on the Monday as the hotel was being closed for a refurb . Only us and another couple there but there was no offer of a refund as we were told we could have let the room, but had we been told on check in we could have cancelled 2 days! Stayed in this hotel chain before many times but will not use them again absolutely atrocious customer service, poor guest relations , as a company you should train your staff in guest relations and some empathy. Your customer services Manager is just rude and needs to look for a job she is more suited to .

I have stayed at a number of this chain’s hotels previously and thoroughly enjoyed my stay Last night we stayed at the Knaresborough Inn. The room was comfortable and the evening meal tasty. However, the bar was understaffed - I had to wait until someone came to the bar each time I wanted to get serve and they did not carry a number of drinks, or had run out. I ordered two cocktail having seen a huge sign in the corridor from our room stating that they were offering two cocktails for £14 - not so, when I came to pay the following morning - as they were not two of the same. Neither the big poster, nor the bar attendant, when he eventually appeared, made any mention of this. At checkout, the receptionist just shrugged and was not interested citing “terms and conditions” which were nowhere to be seen! At breakfast there was no-one clearing tables when I went, and I had to sit at a table surrounded by other peoples plates, as there was nowhere else to sit. Black pudding was clearly written on the menu but was not available with the excuse, oh we have not got any today. In summary, misleading and sloppy customer service and lack of staffing.

I booked to stay at the Seaton Inn on the 29th September was going to arrive late but you cannot contact them to tell them, when i arrived the hotel was locked up the EMERGENCY number on the door for late arrivals was switched off had to sleep in my car. DISGRACEFUL they dont even respond to your emails or feedback.

We stayed at The Stables Whitby and absolutely loved it! The staff were all really friendly and professional: and worked hard to give a warm welcome. Nothing was too much trouble. Our room was clean and comfortable- I believe the hotel has recently been refurbished. We ate in the restaurant every night and enjoyed the extensive menu. What an amazing place! Would definitely recommend.