inncollectiongroup.comReviews of inncollectiongroup.com

Been many times over the years and found food amazing . Unfortunately today advertising home made chips which certainly weren't! Home made chips don't come frozen. The menu constantly changing but Unfortunately taken away meals dedicated to this area obviously country wide chain menu with restaurant prices. I have to say staff are pleasant and hard working but don't have answers for these unfortunate changes. The King's head is a lovely place but the menus now letting it down. Such a shame!!!!

Well i booked a table online for me and my partner, I have been here before and had no issues, but tonight the wait before we got our food wasn't acceptable, I think an hour is too long especially when you can see tables that came much later food ariving,and not just one either! The food my partner had was ok,a coconut chicken curry,mine however was so hot spice wise I only ate 40% of it. The fact that noodles dont take long to cook and neither does a curry and the waiting time it wasn't good. The chap whom im guessing was a manager stated the food we chose was new on the menu and thats why it took so long didnt make us feel any bettet. Now we never ever feel the need to complain but I left the stables feeling very disappointed, shame realy

We are in our 70’s and stayed a night in the Windermere rooms which was next to the road and had a family with two large dogs directly in a room above. The noise till very late was horrendous I would have thought it would be common sense to have families with dogs on the ground floor.It was a shame because the breakfast in the pub opposite was very nice.We shall not be staying at an hotel in the inn collection group again.

I have stayed at a number of this chain’s hotels previously and thoroughly enjoyed my stay Last night we stayed at the Knaresborough Inn. The room was comfortable and the evening meal tasty. However, the bar was understaffed - I had to wait until someone came to the bar each time I wanted to get serve and they did not carry a number of drinks, or had run out. I ordered two cocktail having seen a huge sign in the corridor from our room stating that they were offering two cocktails for £14 - not so, when I came to pay the following morning - as they were not two of the same. Neither the big poster, nor the bar attendant, when he eventually appeared, made any mention of this. At checkout, the receptionist just shrugged and was not interested citing “terms and conditions” which were nowhere to be seen! At breakfast there was no-one clearing tables when I went, and I had to sit at a table surrounded by other peoples plates, as there was nowhere else to sit. Black pudding was clearly written on the menu but was not available with the excuse, oh we have not got any today. In summary, misleading and sloppy customer service and lack of staffing.

We experienced a few issues during our recent 3-night stay (8-11 July) at The Wateredge Inn, Ambleside. Being aware of this, when we checked out, we were advised to email our concerns to the area manager and copy in the head office. This we did and instantly received an automated response from the head office confirming receipt of the email. That was now 10 days ago, and since then we have heard nothing. We can only take this as a measure of the company's regard for customer service. Rather than write a specific review here, we will post our email so that those reading it can make up their own minds. Sorry it's a bit lengthy. "Having recently stayed at The Wateredge Inn, Ambleside, we thought it only right to share our experience with you. This was our first time stopping with The Inn Collection, and we chose it following a recommendation from friends who stayed at one of your hotels in North Yorkshire earlier this year. After visiting your website, we selected The Wateredge Inn mainly for its location and because it was dog-friendly. Our booking was for 3 nights from 8-11 July in a Windermere double room. Your website states, "Our newly refurbished Windermere Double or Twin Rooms are located only moments from the Wateredge Inn. Guest Check-in and breakfast is at The Wateredge Inn. These rooms are located in close proximity to The Wateredge Inn where the dining facilities are located." What it doesn't mention is that you have to cross a busy road to get from it to the main hotel and restaurant, and back again - not ideal with 2 dogs in tow. Our booking confirmation also made no mention of our allocated room (55) being at the very top of the building, and climbing 3 flights of stairs with the dogs and my hip mobility issues proved somewhat daunting. The room itself was pleasant enough, although the shower was somewhat of a lottery. I can only put the lack of hot water on some occasions down to the room being at the end of the line, and therefore dependent on how many other guests were showering at the same time. I would also suggest that someone take a look at the very loose wall tiles behind the towel rail before they fall on someone's foot. Prior to our arrival, we had phoned to book a table in the restaurant for the evening of Tuesday 8th, only to be told it was walk-in service only, but not to worry, as being residents, we would be looked after. We went to the restaurant around 7 pm, found a table, and having selected our meals, my wife then queued at the bar for 15 minutes to place our order. At the point of ordering, she was told the food wouldn't be available for a further 1 hour and 10 minutes. That's not exactly being looked after as residents, but not having had the opportunity to check out the local area for other dining options, we decided to grin and bear it and got our meals just before 8:30 pm. The following evening, we ate at the nearby Youth Hostel, a more limited menu but excellent service. We opted to give The Wateredge another chance on our final evening. opting to eat in the garden as the weather was so nice. On this occasion, the wait for food was 30 minutes, which was acceptable. The food arrived, but our table had not been cleared from the previous occupants. The server left the food and walked off, so I piled the dirty crockery and glasses on the far side of the table and fetched a couple of paper napkins so I could give the area we were eating on a wipe down. We brought this issue to the attention of the lady in charge, Vicky, who apologised, citing how busy they were. We accept it was busy, but that is no excuse for serving food on an unclean table. When I logged into the free Wi-Fi on the day we arrived, I was invited to join the Inn Crowd, which I duly did. I subsequently received an email part of which stated, "On your first stay you can enjoy 10%* off a flexible bed and breakfast stay!" When we checked out on Friday morning, I showed this email expecting a 10% reduction, but was told the discount didn't apply to what was our first stay with The Inn Collection as it needs to be applied for at the time of booking. Maybe that could have been worded better in the email I was sent. Hopefully, this doesn't read as if our stay was all doom and gloom, as it was far from it. It could, however, have easily been so much better. One particularly nice touch that we appreciated came when we were checking in. We were asked if we needed our room serviced every day, or would we prefer drinks vouchers for a couple of days instead. Keen to do all we can for the environment and not expecting clean towels and the like each day, we eagerly accepted the drink vouchers. That did, however, make me question the validity of the charge of £30 each day for our dogs. As I said at the beginning, we just wanted to share our experience with you, as maybe you will feel there is room for improvement in certain areas."