inncollectiongroup.comReviews of inncollectiongroup.com

Stayed Northallerton Inn roomclean large room good bed.Food evenimg poor ,lift so slow quicker use stairs.,Used system record VRN for free parking,second day received PCN as not hotels space despite outside front door staff not interested not right space abd never told which ones were,staff watched me key number.Rang head office staff queried PCN number got the VRN wrong and told me i shouldnt oaid as they now couldnt contest.Nothing to contest as far council concerned ,nothing to do with hotel and cheerio customer zervice joke

Well i booked a table online for me and my partner, I have been here before and had no issues, but tonight the wait before we got our food wasn't acceptable, I think an hour is too long especially when you can see tables that came much later food ariving,and not just one either! The food my partner had was ok,a coconut chicken curry,mine however was so hot spice wise I only ate 40% of it. The fact that noodles dont take long to cook and neither does a curry and the waiting time it wasn't good. The chap whom im guessing was a manager stated the food we chose was new on the menu and thats why it took so long didnt make us feel any bettet. Now we never ever feel the need to complain but I left the stables feeling very disappointed, shame realy

Ruth in the Guest Experience team has been empathetic, professional, patient and just so bl00dy kind throughout what's been a really difficult time for us. Super grateful. She is an asset to your team. Thank you Ruth - please know what a difference you made :-)

My Mum and I have had a superb stay at the Lindisfarne Inn. Berwick on Tweed From our warm welcome to our spotlesly clean and comfy room. The food was amazing and really good value for money. Free on site parking. Many thanks for making our short break so enjoyable.

Bamburgh Castle Inn, Seahouses. Very pleasant staff and decor with some sea views. Average to good main course served quickly and up to 9pm (which is good these days). But you lost your 5th star for an absolutely terrible Sticky Toffee Sundae. Just vanilla ice cream and a few thin slivers of cake. That is NOT a sundae. And not worth £7.95. That is not a typo: £7.95!

My wife booked a family room on the "winter break" offer some months ago. This was for us and our grandson who was on half term. The night before we were going to arrive, my wife and grandson were both really ill and vomiting. The next morning I called the Inn Collection and explained the circumstances and asked of we could re-book. The answer was definitely NOT. I suggested would they rather we turn up and possibly give the bug to other guests and staff. They were not bothered and said as per the terms there was no option to cancel or get a refund. Their customer service needs reviewing and give more consideration especially in this situation where so many bugs are going around. I have unsubscribed from their emails and will never us them again. seems other people feel the same given the number of terrible reviews.

Worth a shout out to this Inn Collections venue. Whilst there are questions and issues with the developing App for the group, and the branded breakfasts are nothing special, the reality is that the WInter Warmer packages are a good buy and a great way to explore areas and experience things that you might not otherwise do. The Bamburgh Castle Inn provided exactly one of those experiences. Off season so not too busy, this area opened a new eye on the North East. Seahouses and the beaches were beautiful, the historic area was fabulous, the tours and excursions in the area were unique, and Bamburgh Castle itself was in sight of the venue and a nice walk, or short drive away. Backing all that up, the room we were given had it's own little fenced in garden, so it was perfect for the dog, the staff were kind and accommodating, and the food was excellent. This was a great discovery for us, and whilst the Inn collection group has a few areas of growth to develop, this hotel was a great example of was successful hospitality can look like. Very impressed and the venue deserves the five stars that I am delighted to offer in this review.

Called with a view of booking in 20 friends for lunch. Did not register for parking, but receptionist said it was Ok seeing that we were making an enquiry. To be respectful, we decided to pay for a couple of coffees whilst discussing and viewing the menu, toilet facilities,etc. Duly left but received a parking fine from Smart Parking for £100. Duly challenged and explained the purpose of our calling at the Swallow Fall Hotel, Betws y Coed,was simply to make a business call. Forget about Smart Parking Ltd who could not understand our complaint despite a full report of the reason we parked there for a few minutes. Forget The Inn Group Ltd as I have given up trying to contact them by email as it simply does not get through.Sadly we have decided to avoid at all costs our regular visits to both the Swallow Fall Hotel and the Bull's Head in Beaumaris because of the shambles and the loss of the parking fine.Total disaster.