InkkasReviews of inkkas.com

The shoes are cheap and fit poorly. They had an overwhelming smell of plastic/synthetic material. I had to let them off gass in my shed for three days, so I feel like they're probably toxic.

I ordered Mohave Runners on 8/13 that were quick to come. However, they did not match the photo. The laces were light gray as opposed to the black ones in the photo. Also, they did not fit well. I learned that in order to return I had to submit a request. I did so on 8/15 and did not get an approval for return until 8/19. I immediately shipped them back for exchange with another style. UPS tracking shows they were received 8/20. As of today, 8/26, I am still waiting for an update or replacement. I have contacted them via email but only got what is obviously an auto-generated response to rate the assistance that Estela from the Help Team provided. There was no assistance or contact. I tried a phone number that I found online, called, and got a leave a message response. Although the shoes look cute, it is definitely not worth the aggravation of dealing with this company. And I am still left with no shoes and a charge on my credit card.

I've worked with Inkas for several years now and is very pleased with the service.

Sure they have cute shoes .... but save your sanity and step away. This company is TERRIBLE. I ordered shoes in April as they showed as being in stock, days later I was told they were on backorder and that they would be available in early June. Late May comes around and they tell me my shoes have shipped, as a couple weeks go by I then reach out trying to learn what happened and .... oops, they made another mistake and now the shoes won't arrive until July. Late June they send a link to review the product. The one that I did not yet receive. After reaching out AGAIN, I learned that was another mistake and they would ship them mid July. The promised shipping day came and went, no shipping notification or an communication. I again reached out and oops .... they made a mistake and hadn't notified me of shipping info. Fingers crossed they shoes actually arrive, and are decent. Along the way there were lots of empty apologies, a scolding for ordering via FB even though they have that option, and the empty promise of let us know if there is anything we can do. I asked for quick shipping and that they post my poor review that they hid. Crickets. They won't change, they do not want to. They have a terrible return policy as many will point out, and they apparently cannot figure out basic online retail. If you don't mind mediocre shoes, babysitting your order, and a condescending approach to inquiries on basics that they should be doing, order away. Just a dreadful company that if they wanted, could fix things. But they don't care. Once you give money they will do as they please.

I'm so disappointed. I bought these shoes as a gift for myself for my birthday, I was so excited to finally have cute footwear. They are agony on my feet. I have been doing my best to wear them in, even put insoles in them so they would be more bearable, but the cute little fabric on the back is rubbing the skin off my foot. They are so obscenely uncomfortable. Not worth the purchase at all.

I just got my shoes today and I absolutely love them although I wish the shoelaces were not gray. It’s such a pretty shoe to have a gray shoelace. I’m just gonna replace them with some hot pink ones and they’ll be perfect. My doctor ordered me to get some art support shoes, but I didn’t see anything that I like so I’m just gonna put the inserts in these and they fit fine and they fit true to size. I had no problems with the company. I was a little freaked out cause it took him a while to get here and he said you only get one shot at this. If you did one return you couldn’t do another one so but they got here and I love them!

I requested a return for unworn shoes. It was a two-day process to get the return "approved" even though the shoes were still in their original packaging. Once approved, I sent the boots back the same day and paid for shipping. It wasn't until 15 days later that I sent an email checking in, at which point they confirmed the shoes were received and said they now need to be "processed." Once that is complete, they suggested the refund will take 10 days. That was two days ago and still waiting on that step to begin. So now it's been almost a month and still no refund. This is ridiculous. What a stupid customer service experience. Do not recommend -- the shoes are cute but no purchase is worth this friction.

I had a problem with my backpack strap coming apart. I emailed them and within a couple hours I got an email back apologizing and saying they are sending me a new one. I love the boots I bought and I can say the customer service is great!