InkediblesReviews of inkedibles.com

Response from InkediblesAug 5, 2015

Hello Nancy, Thank you for reaching out to us with this. I am very sorry for your frustration with the way your problem was handled. Although your review rates us poorly, I sincerely appreciate your respectful approach and your thorough explanation that will help us make improvements to our service (and thanks for mentioning that our products are great!). Our customer service is very focused on making improvements. The gentleman who was helping you thought that the damage occurred in our quality control department and was focusing on trying to resolve the issue there without realizing that we had not yet already shipped your replacement. I apologize for this delay. Your new magenta cartridge has now been shipped to you in special thermal packaging so it should arrive with no leaking. From our location in Southern California to yours in Colorado, the package will travel through desert climate and extreme heat. In very hot weather, the ink can expand and cause pressure which then causes the cartridge to leak from wherever the ink can find a way; the breathing holes, the filling holes, even the seams in the walls of the cartridge if enough pressure builds up. Epson ink actually expands and foams up much more than Canon, and the magenta expands more than the other colors, so your Epson Magenta cartridge was a good candidate for leaking. Also, we had a batch that was slightly overfilled so, that could have contributed to the problem as well. With your replacement we have also included a small gift from InkEdibles as a token our appreciation of you as our customer. We hope that you will give us the opportunity to assist you with more of your edible printing needs and supplies again in the future. Thank you again for bringing this matter to my attention. I hope we have earned back your trust in the kind of improved service we will provide in the future. All the best, Maria

Response from InkediblesJul 27, 2015

Hi Wendy, Thank you for contacting us about this. I am very sorry that you did not receive your ink. It is very disappointing for us as well when we ship an order to a valued customer like you and there is a delivery problem with their post office or mail carrier. We always send you an email once your order has been shipped. That email contains the tracking number so you can log in and follow the route of your package as it is being delivered to you. I apologize if all of the steps were not completely explained to you to find your lost package. There are a few more things to that you can do when a package has been sent but not received by you… The tracking for you order shows that it was delivered to you on July 20th. Below is the history of your shipment (I have removed the name of the city you live in for your privacy). 1) shipped from our company on July 16th 2) arrived at your Local Post Office on July 18th: NV, United States 07/18/2015 7:18 P.M. Electronic Shipment Information Received for Package by Post Office 3) delivered by your Local Post Office on July 20th: NV, United States 07/20/2015 10:45 A.M. Package delivered by local post office In a case like this where there is clear tracking and documentation of delivery by your Local Post Office, the first step is to contact your post office and/or if you live in a building with multiple tenants to contact the person in charge of the building’s mail to check with both to determine if there has been some error or returned/unclaimed mail. If your package is still missing, the next step is to contact us and then we will send you an insurance affidavit to fill out and sign stating that you did not receive your package that shows as delievered. Once this affidavit is signed and returned to us we can reship your ink to you. Please do try to contact your Local Post Office and, if applicable, the mail supervisor in your building. If you are still unable to locate your package, please contact us for an insurance affidavit to move forward from there. Thank you. All the best, Maria

Response from InkediblesAug 5, 2015

Hi Greg, Thanks for you rocking review! We really appreciate hearing from our customers. We ALWAYS listen! We are looking into new magnetic mold shapes and are working with companies in Europe to bring new designs. We did recently add a few to our collection (and a few new Silicone / Polycarbonate 3D Molds as well) and should have more by the end of year holiday season. Please feel free to contact me, Maria, through our website and let me know what kinds of designs you would like to see us carry. We are here for you so we like to hear from you! All the best, Maria

Response from InkediblesAug 6, 2015

Hi Dan, Well Done! You are an excellent boyfriend and gift-giver. I am so glad to read that your girlfriend liked her InkEdibles gift. We actually have many customers who give InkEdibles printing systems and supplies or InkEdibles AirColors Airbrush systems as gifts, and they are always pleased with the responses from their loved ones. These really do make great gifts that keep on giving. Thank you for sharing your story with us. We always love hearing from our customers. We look forward to helping you and your girlfriend with more edible ink printing supplies in the future. All the best, Maria

Response from InkediblesAug 6, 2015

Hi Page, I am so very glad to learn that your first experience with us was an A+. The creations you can make with edible ink printing are amazing and limitless. It is so fun and so easy. I agree that sometime they are too beautiful to eat! You can also use the edible prints for much more than baked goods. They can be cut out (or hole punched) into any shape and go great on marshmallows, scoops of ice-cream, floating in hot chocolate or coffee drinks, on hot dogs or pizzas (here I prefer our savory cheese flavored frosting sheets or our wafer sheets) and even on slices of fruit! We have on customer who always puts cut out shapes on slices of bananas when she serves them to her children. Thank you for writing to us and sharing your experience with us and thank you for being a cherished InkEdibles customer. WE WISH YOU GREAT SUCCESS AND GREAT FUN WITH YOUR CAKE BUSINESS!!! All the best, Maria

Response from InkediblesMay 28, 2015

Hi Kassy, I am so sorry for the ordeal that you went through to get your latest order. I understand the first time it shipped that your package was lost with UPS. This is frustrating for both you and us. I see that the replacement package was delivered to you so I am glad about that, but it doesn’t make up for the loss of time and money due to this delay. I will be emailing you privately with a discount code to use for your next order as our way of letting you know that we sincerely appreciate you as a very valued customer and deeply apologize for the delay. Thank you for your support and loyalty to InkEdibles. We really do make it our top priority to provide high quality, ‘amazing’ products. We are working on improvements to our customer service so I hope that you never again experience any problems there. And, THANK YOU for recommending us to your cake friends. We truly appreciate it!!! All the best, Maria

Response from InkediblesMar 18, 2015

Hi Margaret, THANK YOU for your review and letting us know that the set-up for your new Brother printer went well. I have been thinking of you and was going to contact you myself to see if everything went smoothly. Although the many models of printers can take our edible ink cartridges, we only sell printer models (from Canon, Epson and Brother) which we feel work well with both edible paper and edible ink. Some printers may have a paper feed that crumbles edible paper, others do not have the more advanced color and photo settings to mix the edible ink into vibrant colors (edible ink is different than printer ink and one sometimes has to adjust the settings to get the colors just right), so we carefully choose printers to offer our customers which we feel will serve them well with our products. Also, some printers require "start-up" cartridges which have a special chip to set-up and initiate the printer. These are filled with regular ink so we usually do not carry printers which require this kind of set-up (we strongly advise against ever using regular printer ink in a printer intended for edible ink printing). The particular printer that you purchased did require start up cartridges so we created special InkEdibles cartridges for you with initialization chips. I’m so glad that your problem was solved and you are happily printing edible pictures! We wish you much success in your edible creations and look forward to helping you with your edible printing supply needs in the future. All the best, Maria