InkediblesReviews of inkedibles.com

I was very pleased with my product, and the customer service was great. I will continue to do business with this company, and I will recommend others as well. Thanks again for your prompt response to my issue.

Exceptionally quick service delivered to Australia within about 5 days - so happy with the quality and service. Thanks

This morning I received a call from David a representative for Inkedibles Custom Service. I am happy to say he offered me a resolution to my future orders and I would like to say I am very pleased with his service and promptness in getting back in touch with me. I look forward to future orders with this company .

They are my go to supplier for edible sheets and ink and are very responsive to my calls and emails.

I think that their products come with very little instruction and no advice regarding troubleshooting.

The best frosting sheets ive tested, and ive tried a lot. Happy I found them, and appreciate the coupons they send out if youre on their email list.

I ordered the 2.5" rounds and the template did not line up. I tried several versions and no luck. $50.00 wasted. Don't use this company!!!! I tried to email support but they did not give me any solution except to use the templates that do not work. Very unsatisfied and will be disputing the charge.

I made a purchase for edible ink, refills, flushing kit, cleaning cartridges and edible paper. My order arrive on time however, when I opened my package today to set everything up I came into 2 issues; 1. the black in my refill package was leaking inside the packaging and 2. I noticed ( after I removed the clear packaging and the yellow strip from 3 of the 5 cartridges) that they were not clicking in properly. I immediately contact led their support team to explain my issue because I thought I was just putting them in wrong since they aren't the original ink cartridges for the actual printer. The gentleman stated that I had ordered the wrong cartridges. I tried to explain that there's no way I would have done this, I know what printer I have etc. he farther explained that if I return the unopened ones, I can get the correct ones however they can't accept the 3 that were open. I'm assuring the rep that I would not order the wrong cartridges. This has to be some mistake, instead I kept getting that they won't replace them. I asked for a supervisor. I get another gentleman who pretty much repeated the same thing as the first. I tried my best to explain, I understand what you are saying however, I would not have ordered the wrong thing. He referred me to my confirmation sent via email. I explained once again, I understand all of this but, I'm positive that when I put in my model number, this is what was available to me so this is what I ordered. After several minutes of debating back and forth, I asked what do we need to do to fix the problem? The rep stated I told you, " you can return the unopened ones and we'll inspect them and issue you credit which you can used towards purchasing the right cartridges but will not except the open ones. I was so furious! What am I supposed to do with these if they don't fit? And what about the bottle that arrived open inside the package, am I just "sol" for that one too( which arrived in that condition)? He refused to notate the account of this damaged item so I would be able to receive a replacement and not a refusal. I asked to speak to someone in higher management since it was clear at that point that my issue was not being handled appropriately and that the authority to make an exception In This case was beyond the ability of the rep I was speaking with. I was told no one was available to speak with me, I would need to call back or email the support team which couldn't help me now while I was speaking to them. I asked for a corporate number to speak with their customer relations department, told they don't have one. Finally I asked for a refund for all the items I purchased. $241 is a lot of money to pay and can't get proper assistance in replacing a few items that were sent wrong. I don't understand how there's no one available in higher management during normal business hours. I'm force to return my entire purchase, file a claim to receive all my money back and try to find another supplier for my edible ink and paper supplies. Such a bad experience for a first time customer who would not be repeat customer nor refer them to another one of my colleagues. If it was a mistake on my part then I would have to except that, but I am positive that I selected the proper items for my printer model. Im in the process of returning my entire order and filing claims for a refund. So discouraging, especially since another business refered me to them. I was seeking to resolve the matter by simply returning the cleaning cartridges ( unopened and the printer cartridges (unopen and including the unused open ones, since they were not used in any way) for the right ones and send them pics of the open refill bottle of black to see what needs to be done as far as it, if anything at all. As long as it's not significantly depleted or contaminated in any way. I assumed that a mix up such as this was not worth losing me as a return customer who is relying on your products to help me enhance the products I create and sell in my very own business. ***UPDATE**** After contacting the company over the past 3days waiting to hear from a supervisor, Today I spoke with Ms Natalia in Inkedibles. She expressed her understanding of what occurred during my order process, which she stated "it may have been a glitch which caused the error, offered her apologies and was happy to resend me the correct sets of ink cartridges and cleaner cartridges for my printer. Although this started as a bad experience, I'm more than willing to purchase from the company again in the future because of the excellent customer care, immediate resolution to my issue and overall concern for the actual situation that Ms Natalia displayed to me. She assured me of my importance as a customer and that issues such as this can happen but a resolution isn't unobtainable. Thanks Ms. Natalia!