BlindBubba
Iniu Can't Be Trusted, And They Don't Like The Truth Getting Out
Update: Iniu sent me another request to change/update my review. They have yet to actually do anything to correct the problem. Their product was recalled; I tried to send back my power bank, but couldn't because their webpage was "unprepared" for the level of traffic it received. They complained the recall notice went out before they were "ready". When Karlin finally gave me an alternate way to submit my recall, I was told I would receive an Amazon credit, but it was my responsibility to safely dispose of the power bank that might catch fire at any time, based on previous units that were faulty. When I did receive the Amazon credit, it was only for half of what I had originally paid for the power ban, and when I tried to use it, the code didn't work. At that point, I washed my hands of the whole affair - I had already wasted enough time on the POS company and their POS products. Now they want to give me another Amazon code that "should work", but won't repay me for the full amount of the product I purchased, to say nothing of the cost of disposing of it. And no, I won't just throw it in the trash. Unlike the Chinese, who are building coal plants faster than all the other nations in the world combined, I care about the environment. If you want a better review, stop acting like you care. Actually do the right thing, even if you don't care. In the meantime, buy Anker products. They have a well-deserved reputation, produce great products, and treat their customers with respect. I have reviewed this company before, and they don't like people telling the truth about them. I ordered a portable battery made by Iniu from Amazon that was recalled. I tried to follow the recall process, but the website they had set up to "process" recalls never allowed me to submit my device to receive recall support. Eventually, they tried to complete the recall by having me email them images of the recalled product. Then I was told to dispose of it myself and they sent me a code for an Amazon gift card that was worth half of what I had paid for the faulty battery. That would have been lousy customer service in and of itself, but the refund code never worked either. At that point I chalked it up to a lesson learned. Never do business with Iniu. Their products can't be trusted, and they don't stand behind them or abide by American laws when they are caught. Not all Chinese companies are bad, but if they can cheat you, that is just "good business" in their culture. Don't trust - always verify. And even then, count your change and check your pockets before you walk away.
Response from INIUAug 17, 2026
Hi, thank you for sharing your concerns. We’re truly sorry for the frustration and disappointment you experienced during the recall process. We understand why the difficulties with submitting the recall request and redeeming the Amazon gift card would have left you feeling let down. We take recall-related concerns very seriously, and our intention has always been to provide affected customers with appropriate recall support and compensation. We’re sorry that the process did not go smoothly in your case. We’d also like to clarify that the Amazon gift card codes we provide generally have a 180-day validity period. However, we understand that you experienced an issue when trying to redeem the code, and we would like to investigate this further rather than leave the matter unresolved. Unfortunately, based on the information available from this review alone, we haven’t been able to locate your specific recall case or verify the details of the previous communication. If you’re willing, please contact us at [email protected] with the email address or order information associated with your recall case. This will help us locate your records, investigate what happened, and work toward resolving the outstanding issue. We understand that trust is earned through actions, not words. We sincerely hope you’ll give us the opportunity to review your case and make things right. — INIU Support Team