Infotainment.comReviews of infotainment.com

I ordered the 8.4AN RA4 to upgrade my 2017 Dodge Durango SXT. It was the easiest install and almost the easiest upgrade. The bigger screen looks really nice in my Durango and the sound sounds really good. However, this system is already outdated and kind of missing features that should be included for a Durango. For example, when I use the navigation, the system allows me to select an icon for the maps, for example, either an arrow, or even every other dodge and Jeep vehicle available, except for a Durango icon. Again, I ordered this system for a Durango, but the navigation systems in it doesn’t allow me to select the Durango icon on the maps. It only comes with icons for the Ram, Challenger, Charger, Jeep, Chrysler 200 and 300; except for the Durango. Additionally, I purchased this system in 2025. The maps software that it came with is very outdated. At the least, this system should have come with a newer version of the map software since I made the purchase in 2025. A customer expects that this type of systems come updated. I should not have to spend thousands of dollars to purchase it and then hundreds of dollars more to make upgrades on a brand new infosystem. Lastly, I noticed that my phone's bluetooth system drops off and won't play music platforms such as Pandora or Spotify even though the phone is connected through bluetooth. It is the same antenna, but it feels like since I replaced it, I get less reception from radio stations.

It took over 2 months to get my unit. The physical part was straight forward, but I did need to remove the jumper wire that had a tag "DO NOT REMOVE" so that my HVAC would work correctly. When the lights come on, the unit restarts itself. Sometimes when I am on the phone, the audio program will start playing and won't shut off. I have to manually turn down that source volume. When I come to a stop, it will lower the volume and I don't have speed activated volume enabled. But lately when I come to a stop, the volume goes to zero. The radio station or audio will revert to I think it is Preset #1. I haven't really studied that one, I just know it is different than the last time I was in the truck. I know there are others, but I don't have the list I was keeping in front of me.

poor customer service

I ordered a 7 inch screen for my 2014 Ram a few years ago. My volume button, stopped working, and infotainment was always on point listening to my issues, talking to me in a timely manner, and sent me as many new volume buttons as I needed until I got the unit working again. David was amazing. Responsive, knowledgeable, and prompt. I will be a lifetime customer with infotainment.com. HIGHLY RECOMMEND.

First, it took me about 3 months to decide if I was going to make a purchase from this company after reading reviews up here. On January 30th, 2025 I decided to make the purchase. I purchased an upgraded radio for my 2017 Dodge Durango because it did not have Android Auto. I made to purchase and got excellent customer service from Ryan from the minute I purchased the radio. He was more than helpful with every question I had and what to expect when I received the radio. I received the radio about a week and later and installed it in less than 30 mins. The radio has been nothing but perfect since I installed it. Thank you Ryan for your great customer service through this purchase and more. The radio was 100% as advertised and the directions was too. Thanks Infotainment.

I ordered the satellite radio for a 2020 Ford F-150. The package was supposed to include the ACM, wiring harness, OBD Genie programmer, and OEM satellite antenna. The order was placed on 10/23/2024. The order was received 11/09/2024. The antenna was not included. Instead, the package included a note stating that I did not need the antenna. Upon completion of the installation, the radio could not receive the satellite signal. After some back and forth, on 11/14/2024, I received an antenna Infotainment.com which resolved the satellite signal issue. The second issue is that the radio would not recall any preset stations. Initially, I was told by Taylor that he would send a tablet and schedule time to walk me through programming the radio. (He never sent the tablet.) When I spoke to Taylor again, he said that their Ford technician could not duplicate the problem, and they have never seen this issue. I subsequently spoke to Daniela, to see if the company would either send the tablet to program the ACM or exchange the ACM. She refused both options. Daniela stated that they rented two different vehicles and duplicated the problem, have not been able to resolve the problem, and that they will no longer work to resolve the problem. She stated that three other customers have the same issue. Daniela stated that Infotainment.com would remove the satellite radio package from their website because of this issue. As of the writing of this review the package is still offered for sale on their website. Daniela offered $50 credit to keep the unit, or a full refund. I subsequently talked to Taylor again to ask him if he would send the tablet for programming, or if we could exchange the ACM. He told me that Infotainment.com was not able to duplicate my problem, and that they have tried many troubleshooting activities with me to address this concern. They had not tried any troubleshooting with me. I first asked Taylor which statement was truthful and accurate, his or Daniela’s. Were they able to duplicate the problem, or not? I asked him to tell me what troubleshooting efforts had we tried, and when he could not answer my questions, he simply told me to contact Ford and he hung up the phone. I would not recommend buying form Infotainment.com. Although their prices seem excessive, I was willing to pay the price, if they could deliver as promised. Infotainment.com delivered horrible customer service, lack of accountability, and dishonesty.

Ordered a radio to replace the one in my 2020 charger. The radio was supposed to be new and was not even boxed just wrapped in bubble wrap. Secondly I was told they world but back the radio I was replacing when I attempted this I was told they were not looking for that model. They lie and over charge for used crap. SCAM DO NOT BUY

Purchased a Brake controller for a 2014F150. Product was exactly as described. Parts arrived in a timely manner. Online instructions were right on the money. The plugin module to program the truck worked perfect. Quality Product, Quality Instructions, Quality Service.