Info1 TurbotaxReviews of info1.turbotax.com

I've been using TurboTax for 15 or so years. I've always been happy until now, which I just experienced multiple failures. Firstly, I had a complicated income year and had no idea where my adjusted gross income would land. They have the most stingy of all free plans, but because I've been loyal, I went with them. I got 80% through my taxes and found out I won't qualify for the free plan. I still wanted to use TurboTax, since I'm familiar with the program and I have my tax history in one place. I tried to use the paid plan and it wouldn't let me! I erased everything, removed cookies from my browser, you name it. I searched the community and found out that once you try using the free plan, you cannot go to the paid version with your account! Your only options are to be redirected to the IRS free file website or clear your cookies and open another account with TurboTax. So now I have 2 accounts and one tax return separate from all others. I wasted hours and hours having to do my taxes twice! Why the hell haven't they communicated this would happen before you enter into the free version? TONS of people have had to do their taxes twice because of their lack of communication. There were issues with the program I haven't seen in the past. Then, how convenient, when it was time to leave a review, it wouldn't let me! I took 30 minutes to leave a detailed review, but it wouldn't let me submit it! It kept saying the text window where I wrote the review was blank! No it wasn't, it was full of text! I had no choice but to close the window. How convenient, now there's no way for me to leave a review on their website. Most of their reviews are 5 stars on the website, but multiple other websites have folks posting very poor reviews. I'm rather suspicious that they wouldn't let me leave a review because mine was a negative one (was 2 stars there, but they lost one for disallowing me to leave a review). I used them this year because I'm under the gun, but I will be using this year to research other options. I don't know what happened, but everything I loved about TurboTax is gone. I suspect they have shady, unethical, greedy management. That's okay, they've lost my business, and I'll be sure to let others know about my experience.

Reason 1-Turbo Tax did not generated my 8962 even though I applied my 1095-A, it seems like it happened to a lot of your customers for 2019 returns. Reason 2-Turbo Tax miscalculated my return $**** but it is actually $****. I would not find out about this if IRS wouldn't request me to fill out the 8962. I need to be able to trust and rely on my tax advisor, and I don't feel confident anymore about your product. I was gonna receive $1800 less ? Reason 3- Because of the mistake on the Turbo Tax Online after 18 weeks I am still waiting for my refund, when most of my family members, friends and neighbors already received their refunds. Reason 4- Even though I did not receive my refund I was already charged for the product, even I choose the option to deduct from my tax return, it was also extra $40 but Turbo Tax didn't wanted wait any longer and charged debited the money from my personal bank account without my permission

The most incompetent, disorganized bunch of rank fools I have ever had the displeasure of working with. None of the Turbo-tax "experts" are familiar with their own software. All of them seem to be on the phone trying to painstakingly navigate their way through their own software at the same time the customer is while on the phone. Turbo-tax is not for free but when you are led to pay-up, you find that their representatives have absolutely no idea what they are doing and leave the customer aghast with frustration for their inability to solve basic problems you paid them for. I give them a zero customer rating.

I have obamacare so im broke!! Never once did they ask that !! So i got letter from IRS! Had to send a form and now this is May and still waitin for Refund!!!!! So damn mad!!!

I have always liked using turbo tax. I have used it for many years and never had a problem. This year, they f**ked up! I will not be using them ever again. Nothing about my filing situation has changed. If I wanted to get charged $200+, for the same services that cost me $0 last year, I would go to a CPA. It is BS, I can file for “FREE” on the IRS website.

Every other bad review is right. I'm not a high maintenance customer and seriously never leave bad reviews, but I got really screwed over by Turbotax this year. I've used them before with no problem, but this year they tried to tell me I have to upgrade to their deluxe version or else I can't file my taxes. To be clear, I triple checked and there's genuinely no valid reason for this! I'm only trying to file two W-2's! It's a $60 charge plus $50 for state taxes- I'm a college student trying to pay rent and I simply can't afford a charge like that right now. So I did what anyone else would do and called customer service to try and figure it out, and found out I have to pay $30 to even speak to a real person. I can't fathom how they stay in business with customer service like this. Do yourself a favor and stay away. They've been fine in years prior to this one, but I'm not using them again.

If I could have given 0 I would have. I've used Turbotax to file my taxes for the last ten years and (to be honest) have never had a problem until this year. I e-filed my taxes 1/30, tax return accepted 1/30. It's now 5/4 and my tax return has yet to be processed by the IRS because Turbotax did not make form 8962 available to customers who have health insurance through the marketplace. Each time that I call my problem is treated with indifference or I'm lied to. At this point I am done, never again. To make matters even worse, I began receiving collection calls for the service fee even though I had not received my refund because of their mistake, so instead of waiting for my refund to deduct the fee because that's the pymt option I chose, Turbotax went ahead and took the money from my bank account. Nothing left to say!

NO TURBO TAX!!! Oh, so since I was a STUDENT and have a student loan, you are forcing me to upgrade my tax package and pay you $60 dollars so that I can deduct my student loan interest? That is some serious bull. I've been using Turbo tax for the last four years, but never again. I'm literally sitting at my computer crying over how a company could be so freaking callous and evil. I already owe over $20,000 in student loans, and I MIGHT get a $1000 deductible based on my interest paid on those loans last year, but you want to scoop $60 dollars off the top? Seriously? F YOU.