Info1 Turbotax is listed under Accounting & Tax.
Info1 Turbotax (info1.turbotax.com) has 215 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Brandon B.
Tried to explain my situation and was repeatedly talked down to in a very demeaning way. When I asked to speak to a supervisor they ended the call...this was after waiting 1 hour for them to call me back because their system was overwhelmed with calls. LAST YEAR I WILL EVER USE THIS PRODUCT and I’ve been a customer for years. This is literally the first review I have ever felt the need to write in my entire life.
Rob J.
They will lure you in to their website with discounts but when you try to file all discounts disappear. They make excuses that it's not their fault but thats the business strategy it seems
grhouseguy
Abysmal customer service. Ignored twice by telephone, hung up on twice by telephone and ignored twice on the chat. Am pretty dissatisfied.
Giulia
I was on the phone today from Italy with Summer from Tennessee for a few hours. Unfortunately our call got disconnected and I thought she might call me back but she didn't. I just wanted to thank her for all that she did for me and to let her know that I finally was able to file our tax return :)
Leah B.
You do not have to pay this fee though they prompt you multiple times throughout the filing process. You can use the software, print and send in your own return. They do not stand by their guarantee, software malfunctioned and cost me over $1,000 and they refused to refund my payment. Customer service representative advised me to lie to the IRS to cover up their mistake. Do not recommend this service to anyone.
Xan
Have been trying for months to e-file. If I was able to print, fax, or mail I would not be using an e-filing service. All because of one field that turbotax has broken and refuses to acknowledge. Go elsewhere if you are able.
Dan H.
July 3, 2020. I just talked with a Customer Service specialist who was absolutely not helpful. TTAX submitted my Federal Tax. I used a credit card via TTAX to pay for the Tax Due. However, TTAX (Intuit) uses a company to do that and it charged my Credit Card Twice for a single submission (thousands of dollars tax due x 2). The person I talked with at TTAX/Intuit said I had to talk with my bank. She couldn't do anything to help me. Thanks TTAX Customer Service. What a great job.
Kayla
If I could select zero stars I would. They did not send in the insurance form so I had to physically resend it. I filed the first day I could, I was accepted January 31st. Now it’s June 30th and I still don’t have the return, it’s not even processed. When I called back when the irs asked me for more info in February, I got a lady who was very very nice but couldn’t help me so I asked for a manager. The manager had an very bad attitude and said it was the irs’s fault that they didn’t sent the form. Ridiculous. I am royally f-ed financially because of Covid. Had they sent it in the first time I probably would have had my return before Covid messed everything up and I wouldn’t have to be putting everything on credit cards. I will never use this service again.
