Info1 TurbotaxReviews of info1.turbotax.com

i want out of this

I just got Turbotax Business software for Business. Just getting the program to work on my 3 month old computer was an ordeal of more than 1.5 hours and eventually involved spending 35 minutes on hold and speaking to customer service. The program worked fine once installed until I tried to download the state program which I could not do and now I'm waiting on hold again to see if they can get their software to work. Seriously, it's not worth the aggravation.

THIS YEAR'S VERSION HAS A GLITCH. Up until this year, I really enjoyed TurboTax, and found it easy to use. This year my federal and state tax returns were rejected for an "AGI" or "PIN" issue. It is not the AGI. I checked. It must be a glitch or something. I don't know for sure because there is no way to talk to a human. Their Bot is infuriating. I am in Ethiopia for work, apparently they can't call me here. I can't call them. I can't contact a person through the chat, just the useless Bot. I can't find any sort of email to get assistance. Save yourself a headache. Just pay H&R block. That's what I'm going to do next year.

I've used Turbo tax for several years and never had an issue. This year my state return was rejected and I got an email from turbo tax saying it was because they needed to update their software. Finally, 2 weeks after filing they got the right software and I could re-file. RIDICULOUS that an online software isn't updated automatically. And my return didn't change so whatever it was for didn't impact me. I won't be using again.

Agree with other reviews. I've been using Turbotax for several years with no issues. This year, they have not e-filed my state return despite the fact I paid the fee to do so. I have made several customer service calls to no avail, have been promised a call back - which didn't occur and have been hung up on. HELP! I simply want my state return e-filed as I paid for!

Turbo tax charged me for State efile. My efile was rejected and I now have file by mail. Turbo tax will not return the 21.50 it they put on my charge, before they verified if the efile worked or not. They have the worst support in the world. I have called numerous times, after holding for more than 1 hour, person answered the phone, then hung up. I've used turbo tax for 20 + years, and now I'm looking to use other software. They have the worst support in the world.

The system is quite comprehensive and I have used it for years with no problem. This year I hit a bug. after my return was finished, e-filed and receipt confirmed by the IRS, when I tried to print the ES vouchers they came out printed: "Do not File. Not Final". I called the support line - had to hold for 55 minutes. When I finally got someone, the rep told me I had to wait 3 days and the problem would be resolved. He promised someone would follow up the third day to be sure the problem was resolved - -so I wouldn't need to wait another hour to get support. Well the third day arrived - nothing was resolved and no one called. Several more days passed --still no resolution and no call. I finally had to get paper vouchers from another source and complete them manually. My case number -in the event Turbotax wants to follow up was 470187345. Conclusion: the system is fine - -but the customer support is really bad.

LIED TO.... called multiple times and been promised a follow up and return call.... never happened. When I provided a manager with the ticket number I was given, she had no idea what it was. WHY TRUST TURBO TAX WITH YOUR PERSONAL INFORMATION WHEN THEIR CORPORATE CULTURE ALLOWS LYING and PROVIDES NO FOLLOW UP ????????