Info1 Turbotax is listed under Accounting & Tax.
Info1 Turbotax (info1.turbotax.com) has 215 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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L M.
I have used turbo tax for many years, this year I started working on a return, shut it down and when I went back to it the return had been net filed, I did not even ask to net file the return, it wasn't even finished. what do i do now?
bob
I have used TurboTax for > 10 yrs and each year it has become more complicated and less intuitive (so much for being owned by intuit). After spending hours on attempting a go around for sale of a second home, I relented and waited on-line for 62 mins to talk to a live person. After walking through a number of different steps, it was obvious that the software does not allow you to file a 1099S (despite numerous help boxes telling how to do it). Clearly a software issue that their tech and myself were unable to solve. I was then transferred to a CPA and not surprisingly, the phone was disconnected after 15 additional minutes. And again, to no great surprise, there was no call back, even though Turbo Tax requested all this info before I was allowed to talk to a live person. It reminded me of the Wizard of Oz, once Dorothy got inside the castle, the Wizard couldn't help her. Unless your taxes are extremely simple, you are best to avoid Turbo Tax. They aren't even close to the original company. I will try H&R Block next. Fingers crossed.
Rochell R.
I used turbo free filer for the first time. I have to say it was very simple. Customer service is no help... true enough. And also they don't update the status of your return like the wheres my refund link. Other then that it was ok. Will use them again. My refund is on the way. The irs accepted my return on the 14th. I filed on the 13th and funds will be available on March 3rd.
Vs C.
I've used this software for my personal and business for 10 years. The first time I ever call them because I'm audited and I get 4 different people and the last one puts me on hold for 25 minutes and then disconnects me. Total call time was over an hour. I'll never use another Intuit product again!
Matt W.
The software does a good job at filing your taxes. Don't believe their advertisements that it's free however. Unless all you need to do is file a simple 1040EZ, they charge for every little additional form you need to file. And once they're done charging for dubious upgrades, they want to charge you another $40 for the privilege of allowing them to deduct your fees from your federal return. I've been using TurboTax for years, and I'll be looking for another less expensive option next year from a company that hasn't lobbied the Federal Government to not offer a free, easy to use option for American Taxpayers.
Mike
I have filed with turbotax for nine years. This year the menu is more awkward. You cannot compare last year's data alongside this year for easy identification of mistakes or changes for all subcategories. Also, you are not able to take a look at an actual review of your filing until after you have paid.
Irene L.
We purchased a Turbotax and it was nothing but one problem after another. My husband worked for days on a return that should have been simple and basic. An error message kept coming up and no way could he fix it. It said on the program you could pay $54.99 for help. There is also an 800# to call. He did and spent 2 1/2 hours with a tech and then got cut off. They never returned the call. No help there. This year's program is not as easy to use anymore as previous years. It's gotten really messed up. Who wants to spent that much time and frustration on a simple return???? I suggested my husband go buy a U-file program.
L R.
Customer support is no help. I called as I could not reset my password as my cell# was changed. I tried the longer way of getting in and it said it did not recognize me as primary name on file??? Hello I have been doing my taxes online for 3 years now. Anyhow I called and spoke with agent who said she put in request to update my number to get the code. My number has not been updated. The worse is she said oh please rate this call once you get your ticket number. I did and then a few hours later I got an email saying my ticket issue was resolved which it is not. I tried calling a few days ago and this annoying robot voice asks you questions when you want to talk to someone live. Once I got to a live person it rang, silence and then line went dead.
