HonestMama
Received the wrong products, Customer Care came through.
I purchased the Infinity Hoop fascia rings because I wanted to be sure I received a quality product from a reputable company. It took approximately 2 weeks to receive them (I bought 2 for $112). The items that arrived were not as expected, and I immediately reached out to customer service. It took longer than usual to receive a response from their team, however, I remained patient and persistent. They reviewed my claim as soon as they could and the customer care rep was very thoughtful and prompt to resolve my concerns. I do not have the products I expected, but trust in the Brand's integrity and customer care is restored.
Response from Infinity HoopSep 26, 2026
Hi there, We’re very sorry to hear about your experience. We understand how concerning it must be to receive products that appear different from what you expected, especially after purchasing directly from our website. We also sincerely apologize for the lack of response despite your repeated attempts to contact us. We’ve recently experienced an unusually high volume of customer inquiries, which has caused delays in our response times. However, we understand that this doesn’t make the wait any less frustrating. We’d really like the opportunity to investigate the products you received, review the photos you’ve already provided, and make things right. Unfortunately, we weren’t able to locate your order based on the information available in your review. Could you please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name? This will help us identify your previous correspondence and review your concerns as quickly as possible. We appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in Infinity Hoop. – The Infinity Hoop Team 💜