Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopApr 18, 2026

Hi El, We’re sorry to hear about your experience and the confusion this has caused. 💜 We want to reassure you that we are not a scam, and we stand by our products and our service. Our team typically responds within 24 hours, so it’s possible our replies may not have reached you or have gone to your spam. We truly apologise for that. We do use various tracking systems like 17Track to provide shipment updates, but we understand how that may have looked confusing. We’d like to get this sorted for you right away. Our team will be reaching out to you via email to review your order, arrange the correct exchange or return, and make sure you receive exactly what you ordered. Thank you for bringing this to our attention. We’re here to help resolve this for you as quickly as possible. – The Infinity Hoop Team

Response from Infinity HoopApr 18, 2026

Hi there, Thank you for sharing your experience. 💜 Our customer service team always does its best to respond within 24 hours, so it’s possible our replies may have been filtered. We recommend checking your spam or junk folder as well. The community subscription is optional and presented during checkout, and we aim to provide reminders before any recurring billing. That said, we’d like to take a closer look at your account to ensure everything has been handled correctly. Our team will be reaching out to you via email to follow up and assist you directly. – The Infinity Hoop Team

Response from Infinity HoopApr 14, 2026

Hi Jessica, We’re really sorry to hear about this experience especially your concerns regarding the powder and the delay with your refund. 💜 We understand how worrying this must feel, and we appreciate you bringing it to our attention. We’d like to take a closer look at both the product concern and the status of your return. Our team will be reaching out to you directly via email to review this in detail and make sure it’s properly addressed. Thank you for sharing your feedback. We’re here to help get this resolved for you. – The Infinity Hoop Team

Response from Infinity HoopApr 14, 2026

Hi Sarah, We’re sorry to hear about this situation and understand your concern. We want to be clear that Infinity Hoop is not an MLM, and we take situations involving unintended purchases seriously. We’d like to review this order and the communication you received to make sure everything has been handled appropriately. Our team will be reaching out to you directly via email to look into this further and help resolve the matter. Thank you for bringing this to our attentio. We appreciate the opportunity to follow up. – The Infinity Hoop Team

Response from Infinity HoopApr 14, 2026

Hi Leah, We understand how frustrating this experience has been for you. 💜 That’s not the kind of experience we want anyone to have with our product or support. We’d like to clarify that our team may request additional information or details to better understand and assist with product concerns, but we understand how that may have felt in your situation. We also take concerns about billing and return requests seriously. Our team will be reaching out to you directly via email to review your case, including your return request and any charges, so we can follow up properly and work toward a resolution. Thank you for bringing this to our attention. – The Infinity Hoop Team

Response from Infinity HoopApr 14, 2026

Hi KC, We’re sorry to hear how frustrating this has been for you. 💜 Not receiving a response when you’re trying to arrange a return is understandably upsetting, and that’s not the experience we want anyone to have. We’d like the opportunity to look into this for you and make sure your request is properly handled. Our team will be reaching out to you directly via email to review your case and assist you with the return process. Thank you for bringing this to our attention. We’re here to help get this resolved. – The Infinity Hoop Team

Response from Infinity HoopApr 14, 2026

Hi, We’re sorry to hear how frustrating this experience has been for you. 💜 We understand how upsetting it is not to receive clear communication, especially when you’re waiting on your order and then receive items that don’t match what you expected. That’s not the experience we want anyone to have. We’d like to take a closer look at your order and help get this sorted for you. Please know that our team always strives to respond within 24 hours and we also encourage you to check your spam folder for posisble replies marked as spam. Our team will be reaching out to you directly via email to review what was shipped, clarify the missing Pro item, and guide you through the return process if needed. Thank you for bringing this to our attention. We’re here to help get this resolved for you. – The Infinity Hoop Team

Response from Infinity HoopApr 5, 2026

Hi CC, We’re sorry to hear that the Infinity Hoop didn’t work out for you. 💜 We understand that different workout styles suit different people, and it can take some time to find what feels right. That said, many of our customers have had great results with the Infinity Hoop and found it to be an effective and enjoyable way to stay active. We’d still love the opportunity to help if you’re open to it. Our team will be reaching out via email to follow up and see how we can support you. Thank you for sharing your experience. – The Infinity Hoop Team