Infinity Hoop Reviews | Read Customer Reviews of infinityhoop.com

Infinity Hoop Reviews | Read Customer Reviews of infinityhoop.com

Infinity Hoop reviews

Showing 438 reviews with 5 stars · Clear filters

Michelle M.
Oct 7, 2026
Great customer service
I hadn't realized that the Premium Community, was a charge that would automatically charge my card after a month free. When I sent a message to customer service, despite then being backed up and taking time, they have worked with me to make sure my subscription was canceled and even offered more.
Response from Infinity HoopOct 8, 2026
Hi Michelle, We really appreciate your patience and understanding while our team worked through a higher volume of inquiries! We're glad we could help get your Community membership canceled and offer a little something extra to make your experience better. Thank you for giving us the opportunity to assist you and for recognizing our team's efforts despite the wait! – The Infinity Hoop Team 💜
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Karen G.
Oct 6, 2026
Quick and satisfying solutions
I had been having a frustrating time with a detox tea subscription (coming too often, and the website not responding to “pause” requests), so contacted support. I heard back from Lyra, asking for a clarification and soon heard from Rose who both sympathized with and solved the problem. The speed of Rose’s responses were uncanny—barely asynchronous! A very satisfying experience and outcome.
Response from Infinity HoopOct 8, 2026
Hi Karen, We're delighted that Lyra and Rose were able to turn a frustrating subscription experience into such a positive outcome! It's wonderful to hear that Rose's quick responses and understanding made such a difference. We'll be sure to share your thoughtful feedback with both of them. Thank you for recognizing their efforts and giving us the opportunity to make things right! – The Infinity Hoop Team 💜
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Mary T.
Oct 6, 2026
I wanted to cancel my subscription
I wanted to cancel my subscription. When I reached out to customer service they cancelled the subscription. Thankful that I didn't have to go through hoops to get the subscription cancelled. Customer service was responsive and courteous.
Response from Infinity HoopOct 8, 2026
Hi Mary, No jumping through hoops here! We're happy our team could make the cancellation process simple and hassle-free for you. Thank you for recognizing our team's responsiveness and courtesy. We truly appreciate your kind feedback! – The Infinity Hoop Team 💜
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Serinity K.
Oct 6, 2026
Got my infinity flows but straps were missing, customer service is resending with a gift for the inconvenience.
Got my infinity flows but no straps in September. I emailed customer service and after a few email exchanges due to high volume I was able to get my problem resolved. They are sending out new straps priority mail and a gift for my inconvenience. Excellent customer service!
Response from Infinity HoopOct 8, 2026
Hi Serinity, We're so glad our team was able to get your missing straps sorted out and arrange priority shipping for the replacements! We truly appreciate your patience while we worked through the higher volume of inquiries. We hope the little extra gift makes up for some of the inconvenience. Thank you for recognizing our team's efforts and for giving us the chance to make things right! – The Infinity Hoop Team 💜
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Staci I.
Oct 5, 2026
Love the 80’s and encouragement!
Once I figured out how to keep the hoop moving, I loved it but daaaaaaaang! My legs are on fiiiiiiire!!! Loved the 80’s music and the encouragement to keep on moving!
Response from Infinity HoopOct 8, 2026
Hi Staci, Now THAT sounds like a workout! 🔥We love that you found your rhythm and had a blast with the 80s music and encouragement along the way! Nothing beats a good throwback playlist to keep you moving, even when those legs are feeling the burn! Keep rocking it! – The Infinity Hoop Team 💜
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Sky W.
Oct 5, 2026
I’m only giving it a 5 because of Rose
I’m only giving it a 5 because Rose, has been patient, understanding, and always went beyond. For about 4 months I have been trying to get a replacement on the waist trainer and it has been a nightmare getting it but beautiful Rose has kept in touch and letting me know every step that was happening. Someone really needs to give her a raise, or a higher position, she has handled this situation greatly and professionally. I at one point was ready just to send everything back and get my money back because of the headache. If you read this, thank you again Rose. I pray your journey brings you many blessings, and if this company doesn’t see your worth break out the peace sign and find someone who does. Anyone would be lucky and blessed to have them on your team!
Response from Infinity HoopOct 8, 2026
Hi Sky, Your words about Rose truly mean so much! We're sorry the replacement process has been such a long and frustrating experience, but we're incredibly grateful that Rose's patience, dedication, and consistent communication made a difference along the way. We'll absolutely make sure your heartfelt appreciation reaches Rose and our leadership team. She deserves to know just how much her efforts meant to you! Thank you for recognizing her exceptional care and for giving us the opportunity to keep working toward making things right. – The Infinity Hoop Team 💜
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Kim K.
Oct 4, 2026
My Customer Care representative…
My Customer Care representative Kristine was so wonderful to work with. I ordered the incorrect size of the waist trimmer, and she helped me get the correct one. She was so kind, courteous and professional. She is an awesome representative of the company. If I have any future needs, I will want to work with her 100%. Thank you so much Kristine!!!
Response from Infinity HoopOct 8, 2026
Hi Kim, What a wonderful compliment for Kristine! We're delighted she was able to help you get the correct waist trimmer size while making the experience so pleasant and stress-free. Knowing you'd happily work with her again speaks volumes about the care she provides! We'll be sure to share your lovely words with Kristine. Thank you for recognizing her outstanding support! – The Infinity Hoop Team 💜
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Arial L.
Oct 4, 2026
The team was very helpful.
The team was very helpful.
Response from Infinity HoopOct 8, 2026
Hi Arial, We're happy to hear our team was able to provide the help you needed! Your kind words mean a lot to us. Thank you for the five-star review and for choosing Infinity Hoop! – The Infinity Hoop Team 💜
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