The Infinity hoop is a brand of a weighted hula hoop that is a fun way to work out.The infinity hoop clips around your waist and acts as a smart weighted hula hoop.To date, we've helped over 500,000 transform their lives and continue our mission to inspire and support healthy living and habits for everyone.
Infinity Hoop (infinityhoop.com) has 652 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
infinityhoop.com
Website
infinityhoop.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The customer service is really good they, replied really fast as soon as possible, and tried to solve my problem. I have zero complain towards the customer service.
Response from Infinity HoopOct 14, 2026
Hi Radhika,
We're so pleased that our team made a great impression with their quick responses and willingness to help! Making sure our customers feel supported and their concerns are taken seriously is always important to us.
Thank you for recognizing our team's efforts and for sharing your lovely feedback. We truly appreciate it!
– The Infinity Hoop Team 💜
LC
Lisa C.
There were two separate times I had to…
There were two separate times I had to contact them. One was my fault (i ordered the wrong size belt) and one was a product error. Both times, their response was extremely helpful and kind. I definitely have learned that you can trust this company.
Response from Infinity HoopOct 14, 2026
Hi Lisa,
Earning your trust means the world to us! Whether it's a sizing mix-up or a product concern, we're glad our team was able to provide the same kindness and helpful support on both occasions.
Thank you for giving us the opportunity to assist you and for sharing such encouraging feedback. Knowing you feel confident in our team is one of the best compliments we could receive!
– The Infinity Hoop Team 💜
JU
June
I don't normally write reviews on…
I don't normally write reviews on purchased i have canceled but I am this time. Richard (the gentleman in customer service) is extremely kind and helped me with the cancellation and refund in such a kind and timely manner. No questions asked just let me fix whatever problem you may have and then let us gift you with something just for being a customer.
Richard, thank you so much for not only your professionalism but also your kind spirit.
Response from Infinity HoopOct 14, 2026
Hi June,
The fact that you took the time to leave a review, even after canceling your purchase, makes your kind words even more meaningful! Richard truly has a gift for making customers feel valued and cared for, and we're delighted that his kindness and professionalism left such a wonderful impression.
We'll make sure Richard sees your heartfelt appreciation! Thank you for recognizing his efforts and for giving us the opportunity to make your experience a positive one.
– The Infinity Hoop Team 💜
AA
Abigail A.
Custom service
I had apparently subscribed to the free membership trial and forgotten. The customer service representative that helped me was amazing and was able to cancel. I have two products on the way and I can't wait to utilize them!
Thank you Infinity Hoop customer service!
Response from Infinity HoopOct 8, 2026
Hi Abigail,
We're so glad our team was able to help with your Community membership and make the cancellation process easy for you!
It's also exciting to hear you have two products on the way! We hope you absolutely love them and have a wonderful time getting started.
Thank you for the kind words about our customer service team!
– The Infinity Hoop Team 💜
NR
Nicole Renee M.
Customer service was kind and helpful.
Customer service was kind and helpful.
Response from Infinity HoopOct 8, 2026
Hi Nicole,
Kindness and helpfulness go a long way! We're happy our team made your experience a positive one.
Thank you for taking a moment to recognize our customer service team. We truly appreciate it!
– The Infinity Hoop Team 💜
RE
Rebecca
Updated to Great customer service.
UPDATE- I received an email stating they are issuing a full refund . They were extremely apologetic about the entire ordeal. They went above and beyond the refund by also offering to send a new device along with their GLP 1 patches and toning cream. I would certainly say they have gained my trust back. I have updated this review to 5 starts for their communication and the way they have resolved my concerns. I sent an email with photos of the "infinity flow" device including packaging and unboxing it. The strap was just folded on top not packaged and looked cheaply made. The device itself looked nothing like the photos online nothing on the box said or had anything to do with infinity hoop. The package itself had another lable over top of the original label. I have placed phone calls with no answers. I left voicemails and still no replies. What kind of company promotes new products and has no one to field phone calls or emails? I will be filing a complaint with the BBB if I don't get a reply stating I am being refunded in full or I am getting the correct product shipped.
Response from Infinity HoopOct 8, 2026
Hi Rebecca,
We're very sorry to hear about your disappointing experience with your Infinity Flow order. We understand how concerning it must be to receive a product that doesn't appear to match what was advertised, especially with the packaging and quality concerns you've described. We also sincerely apologize for the frustration of reaching out through emails, phone calls, and voicemails without receiving the assistance you deserve.
We've recently experienced an unusually high volume of customer inquiries, which has unfortunately affected our response times. However, we understand that this doesn't excuse the lack of timely communication.
We take your concerns seriously and would appreciate the opportunity to review the photos you've provided, verify the product you received, and work toward an appropriate resolution.
Unfortunately, we weren't able to locate your order based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will help us locate your previous correspondence and prioritize reviewing your concerns.
We sincerely apologize again and hope you'll give us the opportunity to make things right.
– The Infinity Hoop Team 💜
TA
Tracie A.
I wanted to cancel my "community"…
I wanted to cancel my "community" support quickly and not be charge for it on a recurring basis, so I emailed the customer service group. They replied in a timely manner, were kind and offered 2 items as a courtesy, which I was very surprised and pleased about. Overall, a very good experience.
Response from Infinity HoopOct 8, 2026
Hi Tracie,
We're delighted our team could make the cancellation process quick and easy for you! It's even better knowing the little extra gifts came as a pleasant surprise.
Thank you for recognizing the kindness and care our team put into helping you. We truly appreciate your wonderful feedback!
– The Infinity Hoop Team 💜
AP
Amber P.
Customer care
Even though it took a minute before I got a response from customer service, when they did respond, they promptly fixed my issue and went above and beyond to make me feel heard. I love my infinity hoop.
Response from Infinity HoopOct 8, 2026
Hi Amber,
We truly appreciate your patience while waiting for our response! We're glad our team was able to turn things around, resolve your concern, and make you feel genuinely heard and cared for.
And hearing that you love your Infinity Hoop makes this even better! Thank you for giving us the opportunity to make things right and for sharing your experience!
– The Infinity Hoop Team 💜
