Infinity Hoop Reviews | Read Customer Reviews of infinityhoop.com

Infinity Hoop Reviews | Read Customer Reviews of infinityhoop.com

Infinity Hoop reviews

Showing 83 reviews with 4 stars · Clear filters

Katelyn W.
Jul 1, 2026
Tiktok Has the Best Help
My ball fell and busted open less then a week of use. I reached out through text and email provided on their website and didn't hear a single thing back. I ordered through Tiktok, so I reached out and messaged them directly on there. They responded less then 24 hours and was able to help me. I'm very satisfied with the help I received. However, communication on other platforms could be improved.
Response from Infinity HoopJul 4, 2026
Hi Katelyn, Thank you for taking the time to share your experience. 💜 We're sorry to hear that your ball was damaged so soon after you received it, but we're glad our team was able to assist you promptly once you reached out through TikTok. 😊 We also appreciate your honest feedback about our communication across different channels. We know how important it is to receive timely responses no matter how you contact us, and comments like yours help us identify where we can continue to improve. Thank you again for your patience and for giving us the opportunity to make things right. We truly appreciate your support and hope you continue enjoying your Infinity Hoop! – The Infinity Hoop Team 💜
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Sarah K.
Jun 30, 2026
I was very happy with customer service
I was very happy with customer service. But ordering was not clear.I did not realize the 40 dollar monthly charge was added to my order. But the refunded my account
Response from Infinity HoopJun 30, 2026
Hi Sarah, Thank you for taking the time to share your feedback. 💜 We're so glad to hear that you had a positive experience with our customer service team and that we were able to quickly process your refund. We also appreciate your honest feedback about the ordering process. We understand how important clear communication is, and comments like yours help us continue improving the experience for our customers. Thank you again for your support and for giving Infinity Hoop a try. We truly appreciate your review! – The Infinity Hoop Team 💜
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Ellen B.
Jun 22, 2026
Customer service was prompt and easy to…
Customer service was prompt and easy to work with.
Response from Infinity HoopJun 27, 2026
Hi Ellen, Thank you so much for your kind feedback! 💜 We're delighted to hear that you found our customer service team prompt and easy to work with. Providing fast, friendly, and hassle-free support is always our goal, so it means a lot to know you had a positive experience. Thank you again for your support and for taking the time to leave a review! – The Infinity Hoop Team 💜
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Jayci
Jun 20, 2026
Quick Support
Even though the problem kind of solved itself, I really appreciate how the support team reached out to me promptly to solve the issue I was having.
Response from Infinity HoopJun 20, 2026
Hi Jayci, Thank you so much for your kind feedback! 💜 We're delighted to hear that our support team was able to reach out promptly and assist you, even though the issue ended up resolving itself. Providing timely and helpful support is always our goal, and it means a lot to know that our team's efforts made a positive impression. Thank you again for taking the time to share your experience and for your support! – The Infinity Hoop Team 💜
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Antonella S.
Jun 18, 2026
Thank you
I purchased the I-hoop but didn’t realize that it included a monthly subscription payment. I contacted their support team and they helped me immediately. I am truly grateful for their cooperation. Thank you Kristine in I-hoop support!
Response from Infinity HoopJun 20, 2026
Hi Antonella, Thank you so much for sharing your experience! 💜 We're delighted to hear that our support team was able to assist you right away and make the process smooth and stress-free. We'll be sure to pass along your kind words to Kristine. She'll be thrilled to know that her support made such a positive impact on your experience. Thank you again for your understanding, your support, and for taking the time to leave such a thoughtful review. We truly appreciate it! – The Infinity Hoop Team 💜
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KMae
Jun 18, 2026
Not horrible, but not amazing either…
I too had an issue with the reoccurring subscription that wasn’t very clear it would be a reoccurring charge. I wish they would have done more to make it very clear that would happen because these charges hit an account I don’t typically keep much money in, and caused me to get overdraft fees. Thankfully customer support did respond quickly and cancel the subscription for me, and gave me a $15 coupon for their site to make up for it. I haven’t done much with the hoop itself because I can’t seem to figure out how to get my body to move right to keep the thing going, but hey, that’s still a work out in my book! Haha! I do agree it isn’t as quiet as I expected, but it’s not so loud that I can watch tv or listen to music while trying to make it work! I’m glad I got this during one of their sales, because I definitely would have not been happy to have paid full price for this. All-in-all, I can’t justify 5-stars mainly because of the lack of clarity on the automatic subscription charges and the noise of the hoop itself, but I’m happy with the customer service experience.
Response from Infinity HoopJun 20, 2026
Hi there, Thank you for taking the time to share such detailed and thoughtful feedback. 💜 We appreciate both the positives and the areas where you feel we can do better. Feedback like yours helps us continue improving both our products and the overall customer experience. We're grateful that, despite the challenges, you had a positive experience with our customer service team. Thank you again for giving Infinity Hoop a try and for sharing your perspective. – The Infinity Hoop Team 💜
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Angela W.
Jun 12, 2026
I’m happy with the product itself
I’m happy with the product itself, but was not aware that by purchasing it I would get a 39.99 fee every month for content I never used! That was an expensive mistake I made. Once I requested to cancel the subscription, it was canceled.
Response from Infinity HoopJun 13, 2026
Hi Angela, Thank you for sharing your experience! 💜 We're glad to hear that you're happy with the product itself and that our customer service team was able to promptly assist when you reached out about the subscription. Thank you again for your honest feedback and for giving Infinity Hoop a try. We truly appreciate your support and hope you continue enjoying your hoop! – The Infinity Hoop Team 💜
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Michele U.
Jun 9, 2026
I purchased the arm hoops
I purchased the arm hoops. I love them. But then I received a charge for 39.99. Apparently they subscribe you to a news letter , community support for $39.99 a month unless cancelled. I must have missed that. But the customer service was fantastic! He explained the charge Gave me a refund and a discount on a future purchase. I am quite satisfied and I still love my arm hoops. I would order from them again.
Response from Infinity HoopJun 13, 2026
Hi Michele, Thank you so much for sharing your experience! 💜 We're thrilled to hear that you're loving your Arm Hoops and seeing value in the product. 😊 We're also glad our customer service team was able to quickly explain the charge, assist with the refund, and help make things right for you. Providing friendly and helpful support is something we take great pride in, so your kind words mean a lot. Most of all, we're delighted to hear that you're still enjoying your Arm Hoops and would choose to order from us again. Thank you for your support and for taking the time to leave such thoughtful feedback! – The Infinity Hoop Team 💜
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