Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopJun 2, 2026

Hi Rose, We’re sorry to hear about your experience. 💜 We understand your concerns regarding both the product and the community subscription. The community membership is an optional offer presented during checkout and includes a free trial period before any recurring billing begins. We also aim to provide reminders before renewal so customers have the opportunity to continue or cancel their membership. We appreciate you bringing your concerns to our attention, and we’d like the opportunity to review your account and provide clarification regarding any subscription charges. Our customer service team always does its best to respond as quickly as possible, and we will be following up with you directly via email to ensure your questions are fully addressed. Thank you for your feedback. – The Infinity Hoop Team

Response from Infinity HoopMay 28, 2026

Hi Karen, We sincerely apologize for the frustration and concern this experience has caused. While most orders are processed and shipped quickly, there can occasionally be delays with fulfilment or carrier tracking updates. Our customer service team always does its best to respond within 24 hours, so it’s possible our replies may not have reached you. We recommend checking your spam or junk folder as well. We’d really like the opportunity to look into your order and provide a proper update on the shipment status. Our team will be reaching out to you directly via email to follow up and assist further. – The Infinity Hoop Team

Response from Infinity HoopMay 28, 2026

Hi Emma, We’re sorry to hear that your experience. We understand how upsetting it can be when you feel like you haven’t received the communication or follow-up you expected after reaching out. Our customer service team always does its best to respond within 24 hours, so it’s possible there may have been issues with message delivery, filtering, or high inquiry volume at the time. We also appreciate your feedback regarding communication on social media and marketing emails. We’d really like the opportunity to review your case further and make sure your concerns are properly addressed. Our team will be reaching out to you directly via email to follow up and assist you further. – The Infinity Hoop Team

Response from Infinity HoopMay 28, 2026

Hi Karen, We’re sorry to hear that the newer hoop did not meet your expectations compared to your previous Infinity Hoop experience. 💜 The community subscription is optional and presented during checkout, and we aim to provide reminders before any recurring billing. That said, we understand your concerns and would like the opportunity to review your account and communication history further. Our customer service team always does its best to respond within 24 hours, so it’s possible our replies may not have reached you. We recommend checking your spam or junk folder as well. Our team will also be reaching out directly via email to follow up and assist further. – The Infinity Hoop Team

Response from Infinity HoopMay 23, 2026

Hi Kathleen, We’re really sorry to hear about the confusion with your order. Our customer service team always does its best to respond within 24 hours, so it’s possible there may have been an issue with the communication thread or email filtering. We also apologize if you received an automated blocked response unexpectedly. We’d really like the opportunity to look into this and get it resolved for you. Our team will be reaching out to you via email to review your order and assist further. – The Infinity Hoop Team

Response from Infinity HoopMay 23, 2026

Hi Sam, Thank you for sharing your feedback on your experience. The community subscription is optional and presented during checkout, and we aim to provide reminders before any recurring billing. That said, we understand this may not have been clear in your case. Our customer service team always does its best to respond within 24 hours, so it’s possible our replies may not have come through. We recommend checking your spam or junk folder as well. We’d like to take a closer look at your account, including the subscription and any cancellation requests, to ensure everything is handled correctly. Our team will be reaching out to you via email to follow up and assist you directly. – The Infinity Hoop Team

Response from Infinity HoopMay 10, 2026

Hi Kati, Thank you for bringing this to our attention. 💜 We understand your concern, especially regarding the residue and the coughing you experienced. This is something we’d like to look into further right away. Our customer service team always does its best to respond within 24 hours, so it’s possible there may have been an issue with the communication thread. Our team will be reaching out to you via email to follow up properly, review the information you provided, and assist you further. Thank you again for sharing your experience with us. – The Infinity Hoop Team

Response from Infinity HoopMay 4, 2026

Hi Anna, We're sorry for the experience you had. We clearly state all throughout our website that you only get the items with the purchase of your hoop. It wouldn't make sense to give away all the free items included in your purchase if you return the hoop itself, which is why unfortunately, we would have to deduct that from your refundable balance. If you would like to send back the missing items, we are happy to refund you the full amount, but we hope you understand and again really appreciate supporting our small business!