Infinity HoopReviews of infinityhoop.com

Great low impact workout! Takes some getting used to but it is lots of fun and ya definitely break a sweat and feel the burn!

Do not order expecting ability to return. They do not cover and the cost is immense. They’ll offer you a 30% refund only. Customer service is good though! Quick to respond and I accidently left a subscription active upon purchase. I realized the same day as billing and they refunded and cancelled this for me. So many companies only care when they’re selling you. Therefore, I’d say, being a small company, they actually care about their customers and provide good quality products.

Thank you for my Infinity Hoop, and for ensuring that I will be reimbursed for being charged for the purchase of a subscription in addition to the hoop, which I did not know had taken place. Your help is much appreciated.

I truly do love the hoop. It’s so much better than running, which is so bad on your joints by the way! This is a really great way to still get a really good workout in. I’m a mom of three with no time to spare. I’m giving it four stars instead of five for one reason. The videos. I really do appreciate the yoga stretching videos, but when it said beginner video I expected a video on placement of the hoop, and what way do you get the ball to start moving. An example of this-I put the hoop on, and was rotating my hips. The ball still wasn’t going around. I figured it out after messing with it for a couple days that the main way you get it to go around is through your legs. It’s a combination of your legs and your core. In conclusion, I feel like the first video you do should really be explaining the hoop and tips on how to get it going good. Obviously it’s going to take practice at first for anyone, but it would’ve been nice to know as a guide. I actually ended up canceling my community hoop membership because even though they had good recipes, they didn’t have enough recipes for all the days of the week, and they didn’t have this large variety of videos either especially for beginners. I felt like I was being robbed when I got charged $39.99. The subscription just simply is not worth it for me. I can look up recipes online and track things myself. I don’t need an app to do it.If there were more of the videos then I would consider getting it again, but then think twice because it is $39.99. ALSO, one more thing I want to add about the videos. I really like the workout video to the 80s music. I really wish they did some more of those types! Not just 80s, but many different kinds with a workout!

The response time wasn't bad. I felt like the communication between departments was insufficient. When the person originally sent the information to someone else I didn't hear anything for a long while. Then the issue was fixed but no one ever told me it was being fixed. That happened twice at separate times, all though I sent both issues at the same time. In the end my issue was resolved. I feel the timing and communication could have been better.

I enjoy using the product and the workouts but wish the customer service was a little more communicative. They have been slow to update me when I have reached out with a concern or issue. The switch to the new website for the community has been interesting- some new rewards- but the interactions between members are less frequent, and the engagement system is a little missed. I do not post daily as I did, but when I do, I get one response, and you are unable to look at each other's profiles to find their posts.

Great customer service! Had a few mishaps with my order arriving, but the friendly customer care team professionally assisted me and went above and beyond the call to ensure my package arrived safe and sound. I’m looking forward to trying it once it is received

My infinity hoops for arms were great quality, made well, and easy to use. Ive enjoyed using them & have seen the benefits! The only issue I had was in not realizing there was a community membership sign up with a monthly fee, as well. I contacted the company, and they immediately resoved the issue without a hassle.