Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopJul 28, 2026

Hi Karen, We're sorry to hear that you've had this experience. We understand how frustrating it must be to be waiting for your order without the updates you were expecting. Our goal is always to keep our customers informed and provide timely support, so we're disappointed to hear that this has not been your experience. We'd like the opportunity to review your order and find out what happened. Our customer service team will be reaching out to you via email to look into your order status and work toward a resolution as quickly as possible. Thank you for taking the time to share your feedback. – The Infinity Hoop Team 💜

Response from Infinity HoopJul 18, 2026

Hi Alana, We're sorry to hear that you're feeling this way. 💜 We understand how frustrating it can be when there are concerns about a membership or billing. The Infinity Hoop Community is an optional membership that includes a free trial before any recurring billing begins, and we send reminder emails before renewal. If a customer has any questions or concerns about their membership, our customer service team is always happy to review their account and assist as quickly as possible. We'd like the opportunity to look into your experience and better understand what happened. Our team will be reaching out to you via email to review your account and provide further assistance. Thank you for taking the time to share your feedback. – The Infinity Hoop Team 💜

Response from Infinity HoopJul 14, 2026

Hi Josie, We're sorry to hear that you're feeling frustrated. 💜 Our community membership includes a free trial, and we send reminder emails before any recurring billing begins so members have the opportunity to continue or cancel their membership. We understand, however, that situations can vary. If you ever have questions or concerns about your membership, our customer service team is always happy to help and will work to assist you as quickly as possible. We'd like the opportunity to look into your experience further. Our team will be reaching out to you via email to review your account and see how we can assist. Thank you for taking the time to share your feedback. – The Infinity Hoop Team 💜

Response from Infinity HoopJul 14, 2026

Hi there, We're sorry to hear that this has been your experience. 💜 We understand how frustrating delays and unanswered concerns can be. The Infinity Hoop Community is available from the time of purchase, giving members immediate access to workouts, recipes, coaching, and community support while waiting for their order to arrive. We understand, however, that this may not have aligned with your expectations. We also take your comments regarding your refund request seriously. Our customer service team aims to respond as quickly as possible, and we'd like the opportunity to review what happened in your case. Our team will be reaching out to you via email to look into your account and provide further assistance. Thank you for taking the time to share your feedback. – The Infinity Hoop Team 💜

Response from Infinity HoopJul 14, 2026

Hi Lisa, We're sorry to hear that you've been left feeling disappointed. 💜 We understand how frustrating it can be when you're trying to get information about a return and feel like your questions haven't been answered. Our goal is always to guide customers through the return process as smoothly as possible, and we'd appreciate the opportunity to review what happened in your case. Our customer service team will be reaching out to you via email to look into your previous requests and assist you with the return process. Thank you for taking the time to share your feedback—we appreciate the opportunity to make things right. – The Infinity Hoop Team 💜

Response from Infinity HoopJun 20, 2026

Hi Tia, We're sorry to hear that you feel this way about your experience. At Infinity Hoop, we stand behind our products and strive to provide responsive support to every customer. We'd appreciate the opportunity to learn more about what went wrong and see if there's anything we can do to help. Our team will be reaching out via email to review your concerns and assist further. Thank you for taking the time to share your feedback. – The Infinity Hoop Team 💜

Response from Infinity HoopJun 9, 2026

Hey Jewel, We're sorry to hear that your experience left you feeling disappointed. 💜 We understand your frustration regarding the timing of the community trial in relation to receiving your hoop. The community membership is designed to provide immediate access to workout resources, recipes, coaching content, challenges, and community support from the moment of purchase, so members can begin exploring those resources right away, even before their order arrives. We understand, however, that not every customer finds value in accessing those benefits before receiving their product. We're also sorry to hear that the cancellation experience felt frustrating. While our team may present available options or discounts for customers who are considering cancelling, the membership can always be cancelled at the customer's request. We appreciate your feedback, as it helps us continue improving both our communication and customer experience. We'll reach out to make this a better experience for you. – The Infinity Hoop Team

Response from Infinity HoopJun 9, 2026

Hey Jessica, We're sorry to hear that you feel disappointed with both the product and the support you received. 💜 We understand how frustrating it can be when a product does not meet your expectations and when you feel your concerns have not been adequately addressed. Our goal is always to provide accurate information and helpful support, so we're sorry to hear that this was not your experience. We would appreciate the opportunity to review your concerns more closely and better understand what happened. Our team will be reaching out to you via email to look into your case and discuss possible next steps. We value your feedback and would like the chance to assist further. – The Infinity Hoop Team