Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopSep 26, 2026

Hi there, We’re very sorry to hear about your experience. We’d really like the opportunity to investigate the products you received and address your concerns about our contact information. Unfortunately, we weren’t able to locate your order based on the details available in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name. If possible, please also attach photos of the products you received. This will help us identify your previous correspondence, review the situation, and work toward a resolution as quickly as possible. – The Infinity Hoop Team 💜

Response from Infinity HoopSep 23, 2026

Hi Char, We’re sorry to hear about your experience. We understand how frustrating it must be to have concerns about both the performance of your product and a Community membership charge, especially when you’ve already reached out for help and are still waiting for a resolution. We’d really like the opportunity to review both concerns and make things right. Unfortunately, we weren’t able to locate your order based on the information provided in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name so we can quickly identify your account. Once we locate your details, our team can look into the product issue, your membership, and your refund request and assist you as soon as possible. – The Infinity Hoop Team 💜

Response from Infinity HoopSep 23, 2026

Hi there, We’re very sorry for how disappointing this experience has been, from the delivery time to the issues you’ve experienced with the product holding a charge. We also understand your frustration after trying the troubleshooting steps provided and still not having the issue resolved to your satisfaction. We’d really like the opportunity to take another look at your case and see how we can make this right. Unfortunately, we weren’t able to locate your order based on the information available in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name. This will help us quickly identify your previous correspondence, review what has already been tried, and work toward a better resolution for you. – The Infinity Hoop Team 💜

Response from Infinity HoopSep 23, 2026

Hi Varia, We’re sorry you’re still waiting for a response after reaching out to us. We’ve recently experienced a much higher volume of inquiries than usual, which has unfortunately caused delays in our response times. We understand how frustrating it is to be left waiting when you need assistance. We’d really like the opportunity to look into your concern and make sure it receives the attention it needs. Unfortunately, we weren’t able to locate your information based on the details in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name so we can identify your correspondence and assist you as quickly as possible. We also appreciate you sharing the feedback about EEA enrollment and will make sure it’s passed along to the appropriate team. – The Infinity Hoop Team 💜

Response from Infinity HoopSep 14, 2026

Hi Linea, We’re sorry to hear about your experience and the products you received. We’d like the opportunity to review your concerns, including your Infinity Flow Pro and Arm Hoop, and make sure your return request receives the attention it needs. Our team will be reaching out to you via email to assist you directly and work toward a better resolution. – The Infinity Hoop Team 💜

Response from Infinity HoopSep 14, 2026

Hi Jennifer, We’re sorry for the confusion and frustration this has caused. We understand how concerning it would be to see a refund appear in your account and then seemingly be reversed. We’d like to take a closer look at the transaction and help determine what happened. Our team will be reaching out to you via email so we can review this with you directly and work toward getting everything clarified. – The Infinity Hoop Team 💜

Response from Infinity HoopSep 14, 2026

Hi Karen, We’re very sorry to hear about your experience and understand how upsetting it is to have paid for an order you haven’t received, especially when you’ve also had difficulty reaching someone for help. We’d like the opportunity to look into your order and find out what happened. Our team will be reaching out to you via email to review the situation and assist you directly. – The Infinity Hoop Team 💜

Response from Infinity HoopSep 8, 2026

Hi Rebecca, We’re very sorry to hear about your experience. We understand your disappointment, especially after having trouble accessing the Community when you were trying to get help, as well as your concerns about the noise level of your Hoop. This is not the experience we want to leave you with. Our team will be reaching out to you via email to take another look at what happened with your Community access and membership and see how we can better assist you. – The Infinity Hoop Team 💜