Infinity Hoop Reviews | Read Customer Reviews of infinityhoop.com

Infinity Hoop Reviews | Read Customer Reviews of infinityhoop.com

Infinity Hoop reviews

Showing 438 reviews with 5 stars · Clear filters

Emma R.
Jun 18, 2026
Good customer service!
Darlene helped me, gave me a refund, apologized for the misunderstanding, and gave me a gift card to use with a future purchase. I had heard bad things about their customer service, but I had a great experience and heard back from them within hours of sending an email. The product works, and the customer service has been great!
Response from Infinity HoopJun 20, 2026
Hi Emma, Thank you so much for taking the time to share your experience! 💜 We’re thrilled to hear that Darlene was able to assist you, resolve the misunderstanding, and make things right for you. We’ll be sure to pass along your kind words to her. It means a lot to hear that you received a response within hours and felt well taken care of throughout the process. Thank you for giving us the opportunity to help and for sharing such thoughtful feedback about both our customer service and products. – The Infinity Hoop Team 💜
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Ltn T.
Jun 16, 2026
Customer Service is great despite the Hoop not working for me
The Hoop did no really work for me and like others, didn't realize that even though you cancel and return the product, there is an Infinity Hoop Community monthly fee of $39.99 that will be charged if you do not cancel the subscription. Thankfully, I noticed the charge and emailed customer service and Darlene was wonderful in reversing the charge and canceling the subscription for me. Have to say, even though the product did not work for me, their customer service is wonderful.
Response from Infinity HoopJun 20, 2026
Hi there, Thank you for taking the time to share your experience. 💜 While we're sorry to hear that the Infinity Hoop wasn't the right fit for you, we truly appreciate you giving it a try. We're especially happy to hear that Darlene was able to assist you quickly with your concerns and provide the support you needed. We'll be sure to pass along your kind words to her! 😊 – The Infinity Hoop Team 💜
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Brittany
Jun 13, 2026
I reached out to customer service about subscription
I reached out to customer service about an issue. They got right back with me and helped me! They were kind and helpful! Thank you!
Response from Infinity HoopJun 13, 2026
Hi Brittany, Thank you so much for your kind review! 💜 We're delighted to hear that our customer service team was able to get back to you quickly and provide the help you needed. Being responsive, kind, and helpful is what we strive for, so it means a lot to know that was your experience. 😊 Thank you for taking the time to share your feedback and for your support! – The Infinity Hoop Team 💜
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Jane
Jun 12, 2026
I was unable to keep using .my Hoop due to balance problemsop…
I was unable to keep using .my Hoop because of an inner ear problem that was effecting my balance and I was in danger of falling.Rose replied within minutes and cancelled my community membership and arranged a refund of the 39 .99 monthly fee.I really appreciate the quick response and refund and hopefully I'll be able to use my hoop someday soon
Response from Infinity HoopJun 13, 2026
Hi Jane, Thank you so much for sharing your experience. 💜 We're sorry to hear about the inner ear issue and can completely understand why balance concerns would make it difficult to continue using your hoop safely. Your health and wellbeing always come first. We're so glad Rose was able to respond quickly, assist with your membership cancellation, and arrange the refund for you. We'll be sure to pass along your kind words to her. We truly appreciate your support, and we hope that once you're feeling better, you'll be able to enjoy your Infinity Hoop again in the future. Wishing you all the best on your recovery journey! – The Infinity Hoop Team 💜
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Gina S.
Jun 11, 2026
Love the product
Love the product, but didn’t realize I was signing up for a subscription. Reached out and was quickly supported with a kind explanation and a refund.
Response from Infinity HoopJun 13, 2026
Hi Gina, Thank you so much for your feedback! 💜 We're thrilled to hear that you're loving the product. We're also glad our customer service team was able to quickly assist you, provide clarification, and get everything sorted out for you. Providing friendly and helpful support is something we take great pride in. Thank you again for taking the time to share your experience and for being part of the Infinity Hoop family! – The Infinity Hoop Team 💜
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dawn R.
Jun 10, 2026
Arm hoop purchase
I ordered the arm hoop, which arrived in a timely manner. I am enjoying using it, and am seeing positive results. This is an effective tool for toning and weight loss, and I would recommend this company and their products to others.
Response from Infinity HoopJun 13, 2026
Hi Dawn, Thank you so much for your wonderful feedback! 💜 We’re delighted to hear that your Arm Hoop arrived quickly and that you’re already enjoying using it. 😊 It’s especially exciting to hear that you’re seeing positive results and finding it to be an effective tool for toning and weight loss. That kind of progress is what makes the journey so rewarding! 🎉 Thank you for your recommendation and for trusting Infinity Hoop to be part of your fitness journey. We’re so happy to have you in our community and can’t wait to see where your progress takes you next! – The Infinity Hoop Team 💜
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JoAnn H.
Jun 9, 2026
I contacted customer service by email…
I contacted customer service by email with concerns over charges I was not aware of and did not want. I was contacted within a few hours that I would be refunded and offered a gift certificate. Best customer service.
Response from Infinity HoopJun 13, 2026
Hi JoAnn, Thank you so much for your kind review! 💜 We’re delighted to hear that our customer service team was able to respond quickly to your concerns and provide a resolution that left you feeling supported. We always strive to make sure our customers feel heard and taken care of, so it means a lot to know that was your experience. We're also glad you appreciated the little extra gift! Thank you again for taking the time to share your feedback and for being part of the Infinity Hoop family. 💜 – The Infinity Hoop Team 💜
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Ice M.
Jun 9, 2026
Wonderful customer service
I hadn't realized that a subscription service would begin 30 days after placing my initial Infinity Hoop order, and was caught off guard by the charge. I reached out to customer service requesting a cancelation and refund and it was immediately granted with no questions asked. I am extremely grateful that they did not make me jump through any hoops (pun intended) to get my money back for a service that I didn't ask for. I still enjoy using my Infinity Hoop, and feel more inclined to purchase more from the brand in the future.
Response from Infinity HoopJun 13, 2026
Hi Ice, Thank you so much for sharing your experience! 💜 We completely understand how an unexpected charge can catch you off guard, so we're very glad our customer service team was able to quickly assist with your cancellation and refund request. It means a lot to hear that you're still enjoying your Infinity Hoop and that this positive support experience has given you confidence in our brand. Thank you for your understanding, your kind words, and for being part of the Infinity Hoop family. We look forward to supporting you on your journey for years to come! – The Infinity Hoop Team 💜
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