Infinity HoopThe Infinity hoop is a brand of a weighted hula hoop that is a fun way to work out.The infinity hoop clips around your waist and acts as a smart weighted hula hoop.To date, we've helped over 500,000 transform their lives and continue our mission to inspire and support healthy living and habits for everyone.
Infinity Hoop (infinityhoop.com) has 652 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
Showing 438 reviews with 5 stars · Clear filters
Kathleen M.
Fantastic customer service! Rose answered all of my questions clearly and was very kind.
Response from Infinity HoopAug 13, 2026
Hi Kathleen, We love hearing that Rose made your experience such a positive one! 💜 Clear answers and genuine, caring support can make all the difference, and we’ll be sure to share your kind words with her. Thank you for recognizing Rose and our team! – The Infinity Hoop Team 💜
Tammy K.
The representative was quick to reply and remedy the problem! She was very respectful and personable.
Response from Infinity HoopAug 13, 2026
Hi Tammy, It’s great to hear that our team was able to jump in quickly and get everything sorted out for you! 💜 We especially appreciate your kind words about the respectful and personable service you received. Thank you for sharing your experience with us! – The Infinity Hoop Team 💜
Audrey B.
I wrote customer service about a concern, and they got back to me promptly and corrected the issue quickly and without any hassle.
Response from Infinity HoopAug 13, 2026
Hi Audrey, We’re happy to hear our team was able to address your concern quickly and make the process hassle-free! Providing prompt and helpful support is always important to us. We appreciate you taking the time to share your experience! – The Infinity Hoop Team 💜
Kaye B.
Great customer service. I contacted customer support after changing my mind and trying to upgrade to the pro. (I didn't realize the pro was a step up from the regular hoop). The same agent stayed in contact with the same email trail vs me having to start over with my concern. I'm excited to receive and start using my hoop.
Response from Infinity HoopAug 13, 2026
Hi Kaye, We’re glad our team could make the upgrade process easy for you! 💜 Having one agent stay with you throughout your concern is exactly the kind of seamless support we aim to provide. We’re excited for you to get started with your Infinity Hoop Pro. Thank you for sharing your experience with us! – The Infinity Hoop Team 💜
Chay
Our order hadn't shipped and after bringing it to their attention, they were super helpful and sorted it out ASAP! They were very responsive, understanding and kind about our concerns. Thank you Infinity Hoop gang! You are awesome and I love my routine I'm building with my hoop.
Response from Infinity HoopAug 2, 2026
Hi Chay, Thank you so much for your wonderful review! 💜 We truly appreciate you giving us the opportunity to help get everything sorted out. We're so glad our team was able to quickly assist with your order and provide the support you deserved. Hearing that you found us responsive, understanding, and kind means so much to us. Most of all, we're thrilled to hear you're enjoying your Infinity Hoop and building a routine with it! Creating healthy habits one day at a time is something worth celebrating, and we're so excited to be part of your journey. Thank you for your kind words and for being part of the Infinity Hoop family. Happy hooping! – The Infinity Hoop Team 💜
Brittany L.
I purchased the infinity hoop and after the trial period, I decided the VIP membership wasn't in my budget at the moment. I was easily able to cancel and they issued a refund without hesitation. I love my infinity hoop and may very well subscribe at a later date. Customer service by Rose was exceptional.
Response from Infinity HoopAug 2, 2026
Hi Brittany, Thank you so much for sharing your experience! 💜 We're happy to hear that you're loving your Infinity Hoop and that Rose was able to provide you with exceptional support. 😊 It means so much to know you're enjoying your Infinity Hoop, and we'd love to welcome you back to the VIP Community whenever the time is right for you. Until then, we wish you continued success on your fitness journey! Thank you for your support and for being part of the Infinity Hoop family. – The Infinity Hoop Team 💜
Jaclyn F.
Everything is great and love the product. After purchasing the hoop I did not read details like I should have and got automatically signed up for a monthly subscription. I emailed the company to find out how to cancel and within minutes it was removed and refunded. Great customer service!
Response from Infinity HoopAug 2, 2026
Hi Jaclyn, Thank you so much for your wonderful review! 💜 We're so happy to hear that you're loving your Infinity Hoop! Thank you for your kind words about our team and for taking the time to share your experience. We truly appreciate your support and are so happy to have you as part of the Infinity Hoop family! – The Infinity Hoop Team 💜
Carie
I bought the Infinity hoop unfortunately I still haven't had a chance to use it but I saw another charge on my credit card. It was for the social group which I guess I didn't know i was a part of. I quickly emailed them and Rose answered my email! What a pleasure to communicate with her. She explained to me what had happened and I had asked her to cancel my subscription to the social group. I am definitely not a social butterfly. She did just that and since I had emailed right away to my surprise she also refunded the charges. In this day and age with the economy the way it is there should be more people like Rose out there! You have an asset in your company and should feel honored to have her! Thanks Rose 🌹
Response from Infinity HoopAug 2, 2026
Hi Carie, Thank you so much for taking the time to share your experience! 💜 We're so glad Rose was able to quickly assist you and make the process smooth and stress-free. We'll be sure to pass along your wonderful feedback to her. She'll be delighted to know she made such a positive impact. Thank you for your kind words and for recognizing Rose's support. We truly appreciate it and are so happy to have you as part of the Infinity Hoop family. We hope you get the chance to enjoy your Infinity Hoop soon! – The Infinity Hoop Team 💜