Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopMay 23, 2026

Hi there, Thank you for taking the time to shareyour feedback. Our 30-day community access is designed to begin upon purchase so customers can immediately explore workout resources, tutorials, and community support while waiting for delivery. That said, we understand not everyone is able to fully utilize it right away, and we appreciate you sharing your perspective on that experience. We also appreciate your honest feedback regarding the instructions and product expectations. We’re always looking at ways to improve both the onboarding experience and the resources available to customers outside of the community platform. We’re glad to hear that enjoyed the toning cream, sweat belt, and community itself. We will reach out via email to further check on your experience and find out how we can help make it better. – The Infinity Hoop Team

Response from Infinity HoopApr 30, 2026

Hi KD, Thank you for sharing your experience. 💜 We’re glad our team was able to step in, resolve the subscription concern, and make things right for you. We appreciate your kind words about the representative. We understand your feedback regarding the product quality, noise, and overall expectations. Also, the subscription is optional and presented during checkout, and we aim to provide reminders before any recurring billing, though we understand this may not have been clear in your case. Your feedback is important and helps us continue improving both our product and overall experience. We’ll also take a closer look at your case to ensure everything has been handled correctly. Our team will reach out via email to follow up. Thank you again for taking the time to share your thoughts. – The Infinity Hoop Team

Response from Infinity HoopApr 26, 2026

Hi Amy, Thank you for taking the time to share such detailed feedback. The adjustable rope and fit are designed to help tailor the hoop to different body types and comfort levels, though we understand it may feel frustrating if it doesn’t meet expectations right away. Your feedback on this is important and will be shared with our team. We also understand the concern about the missing items and delayed response. That’s not the experience we aim to provide. Our customer service team always does its best to respond within 24 hours, so it’s possible our reply may not have come through — we recommend checking your spam or junk folder as well. We’d like to take a closer look at your order to confirm the missing items and make sure everything has been handled correctly. Our team will be reaching out to you via email to follow up and assist you directly. We’re really glad to hear the community has been a positive part of your experienc. That support means a lot to us. Thank you again for your feedback. – The Infinity Hoop Team

Response from Infinity HoopFeb 19, 2026

Hey there, So happy to hear this! 💜 Thanks for spreading the positivity. It means more than you know. – The Infinity Hoop Team

Response from Infinity HoopFeb 18, 2026

Hey AJ, Thank you so much for sticking with us and for sharing such honest feedback. 💜 We’re truly sorry that your order arrived damaged and with missing items. That’s absolutely not the experience we aim to provide. We really appreciate your patience while our team continues working on a resolution for you. We also value you pointing out the packaging concerns. Feedback like that is important and will be shared with the appropriate team for review. It means a lot to hear that, despite the setbacks, you’ve found the Skool community supportive and helpful during your journey. We’re grateful for your willingness to give this a fair try, and our team will continue following up with you directly to make sure everything is properly addressed. Thank you again for your patience and understanding . We’re here to support you. ✨ – The Infinity Hoop Team

Response from Infinity HoopJan 18, 2026

Hey Jalesa, Thanks for sharing your experience. We understand how frustrating it can feel when it hasn’t quite clicked yet. 💜 Many people find the first few sessions challenging, especially keeping the hoop spinning, but with a few small adjustments it often becomes much easier. We’d really love to help you get there. Our team will be reaching out to you via email with some simple tips and guidance to support you, so you can start feeling the benefits more comfortably. You’re not alone in this. We’re here to help every step of the way. – The Infinity Hoop Team

Response from Infinity HoopSep 12, 2025

Hey Savannah, Thank you for sharing your experience with the sweat cream. We’re really sorry to hear that it caused discomfort. That’s definitely not what we want for anyone using our products. Your safety and comfort are super important to us. We’ll reach out to you via email to check in, offer guidance, and discuss any options for you so you can continue your Infinity Hoop journey without worry. We’re glad to hear that your day 3 experience with the hoop itself is going well! 💜 Warmly, The Infinity Hoop Team