Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopApr 14, 2026

Hi Bella, Thank you for sharing your experience. 💜 We’re glad to hear the product has been working for you, but we understand your frustration around the subscription charge and the follow-up from support. The community subscription is optional and presented during checkout, and we aim to provide reminders before any recurring billing. That said, we understand this may not have been clear or helpful in your case, and we appreciate you pointing that out. We’d like to take a closer look at your account to review the charge, your cancellation, and the support interaction to make sure everything has been handled correctly. Our team will be reaching out to you via email to follow up and assist you directly. Thank you again for your feedback. We’re here to help get this properly resolved. – The Infinity Hoop Team

Response from Infinity HoopApr 14, 2026

Hi June, Thank you for sharing your experience so openly. 💜 The community subscription is optional and presented during checkout, and we aim to provide reminders before any recurring billing. That said, we understand this may not have been clear or helpful in your case, and we appreciate you bringing it up. We’d like to take a closer look at your account, including the charges and your cancellation, to make sure everything has been handled correctly. Our team will be reaching out to you via email to follow up and assist you directly. Thank you again for your feedback . We appreciate the opportunity to address this. – The Infinity Hoop Team

Response from Infinity HoopApr 8, 2026

Hi Kristina, Thank you for taking the time to share your experience. 💜 The community subscription is optional and presented during checkout, and we do aim to send reminders before any recurring billing. That said, we understand this may not have been clear or timely in your case, and we appreciate you pointing it out. We’re also sorry for the difficulty you had reaching support. That’s not the experience we want for our customers. We’d like to take a closer look at your account, including the billing and your cancellation, to make sure everything has been handled correctly. Our team will be reaching out to you via email to follow up and assist you directly. – The Infinity Hoop Team

Response from Infinity HoopMar 31, 2026

Hi Jeff, We’re sorry for the inconvenience with your refund. 💜 I understand this is not what you have expected and rest assured our team is now investigating the matter. We’d like to look into this further and make sure everything has been handled correctly. Our team will be reaching out to you directly via email to review your case and ensure this is properly resolved for you. Thank you for bringing this to our attention. We’re here to help get this sorted. – The Infinity Hoop Team

Response from Infinity HoopMar 23, 2026

Hi Darrell and Cindy, Thank you for sharing your feedback. 💜 We’re glad to hear you like the product, though we understand your concern about the noise and the subscription charge. The subscription is presented during checkout and begins from the end of the trial period. We always communicate the beginning of charges to give customers the ooportunity to cancel or make changes in case they're not happy to keep the community membership. However we understand how this can sometimes feel unclear or be missed, especially around timing and selection. Your feedback on this is really important and helps us improve how it’s communicated. We’d like to take a closer look at your account to make sure everything has been processed correctly, including your cancellation and any charges. Our team will be reaching out to you via email to review this with you and ensure it’s properly resolved. Thank you again for bringing this to our attention. – The Infinity Hoop Team

Response from Infinity HoopMar 16, 2026

Hey Sarah, We’re really sorry to hear about the experienced while trying to arrange your return. 💜 Please know that our team will be reaching out to you directly via email so we can review your case and work to get this resolved for you right away. Thank you for bringing this to our attention and giving us the opportunity to make this right. – The Infinity Hoop Team

Response from Infinity HoopMar 10, 2026

Hey Joyce, Thank you for taking the time to share your experience with us. 💜 We’re sorry to hear that getting the hoop to move smoothly has been frustrating for you. We also appreciate you pointing out the details around the subscription during checkout. We’d truly like the opportunity to help and see if there’s anything we can do to improve your experience with the product. Our team will be reaching out to you via email so we can look into this further and assist you directly. Thank you again for your honest feedback. We appreciate you taking the time to share it. – The Infinity Hoop Team

Response from Infinity HoopFeb 24, 2026

Hey Chrisamle, We’re really sorry to hear that this was your experience in the community. 💜 The last thing we want is for anyone to feel unsupported, dismissed, or judged especially when they’re already struggling. That’s not the environment we aim to create. We truly value honest conversations, including the hard days and challenges, and your feedback helps us see where we need to do better. Our team will be reaching out to you directly via email so we can understand more about what happened and look into this further. Thank you for sharing this with us; we appreciate the opportunity to address it. – The Infinity Hoop Team