Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopOct 14, 2026

Hi Tarah, We're truly sorry for the experience you've had with your order. We've recently experienced an unusually high volume of customer inquiries, which has unfortunately resulted in longer response times. However, we recognize that this does not excuse the lack of communication or the inconvenience you've experienced. We sincerely apologize that you've been left without answers, and we want the opportunity to make things right. Thank you for providing your order number, #833358, along with your purchase details. This information will be helpful in locating your order and reviewing your refund request. We hope to have the opportunity to resolve this for you. We will contact you by email to help make this right. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 14, 2026

Hi Mike, We're very sorry to hear that you've been waiting a month for your order and have been unable to obtain a refund. This is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience and frustration caused. We take concerns about missing orders and unresolved refund requests seriously and would appreciate the opportunity to investigate what happened. Unfortunately, we weren't able to locate your order based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will help us locate your previous correspondence, review your order status, and work toward an appropriate resolution. We understand that your patience has already been tested, and we're sorry we've let you down. We hope you'll give us the opportunity to make things right. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 14, 2026

Hi Mae, We're sincerely sorry to hear about your disappointment with the two Infinity Flow devices you received. We also take your concerns about the information communicated through Facebook very seriously. We never want our customers to feel misled or uncertain about what they're purchasing, and we would appreciate the opportunity to review both the product discrepancies you've described and your previous conversation with our team. Unfortunately, we weren't able to locate your order based on the information available in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? If possible, please also include photos of the products you received and screenshots of your Facebook conversation so we can thoroughly review your concerns and work toward an appropriate resolution. We truly regret that your experience has left you feeling this way and appreciate you bringing these issues to our attention. We hope to have the opportunity to make things right. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 14, 2026

Hi Ash, We're deeply sorry for the prolonged shipping delays and the frustration you've experienced trying to get reliable updates about your order. We take your concerns very seriously and would appreciate the opportunity to investigate your order history, review the shipping information, and work toward an appropriate resolution. Unfortunately, we weren't able to locate your order based on the information provided in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will help us locate your previous correspondence and review your case more thoroughly. We understand that an apology alone cannot make up for the time and frustration you've experienced. We genuinely hope you'll allow us the opportunity to make things right. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 8, 2026

Hi Tori, We're truly sorry to hear about your frustrating experience with your Infinity Hoop and the incorrect waist trainer size. We understand how disappointing it must be to receive a product that doesn't function as expected, especially after following the instructions, watching tutorials, and making several attempts to get it working. We also sincerely apologize that your requests to return the products haven't been resolved. While our team may request videos to better understand potential product issues, we recognize how frustrating this can feel when you've already explained the problem and simply want a resolution. We'd really appreciate the opportunity to review your case, including your previous correspondence and return requests, and work toward a fair resolution. Unfortunately, we weren't able to locate your order using the information provided in your review. Could you please email our support team with "Trustpilot Review" as the subject line and include your order number, purchase email address, or full name? This will help us identify your case and review the available options. Thank you for bringing these concerns to our attention. We're sorry we've let you down and hope we can make things right. – The Infinity Hoop Team 💜

Response from Infinity HoopOct 1, 2026

Hi Maggie, We’re sorry to hear about your concerns regarding the Community membership charge. Unfortunately, we weren’t able to locate your order based on the information available in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name. This will help us quickly identify your account, review the membership charge, and assist you as soon as possible. – The Infinity Hoop Team 💜

Response from Infinity HoopSep 26, 2026

Hi Cheryl, We’re very sorry for the frustration and concern this experience has caused. We understand how upsetting it is to see an unexpected membership charge, especially when you’ve reached out multiple times and have been waiting over five days for a response. We’ve recently experienced an unusually high volume of inquiries, which has resulted in longer response times than we aim to provide. We sincerely apologize for the delay and understand that you need answers, not more waiting. We’d really like the opportunity to review your membership charges and help resolve this. Unfortunately, we weren’t able to locate your account based on the information available in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name so we can identify your previous correspondence and assist you as quickly as possible. – The Infinity Hoop Team 💜

Response from Infinity HoopSep 26, 2026

Hi Amanda, We’re very sorry to hear about your experience. We’ve recently experienced an unusually high volume of inquiries, which has unfortunately resulted in longer response times. We sincerely apologize for the wait and understand that you deserve timely assistance. We’d really like the opportunity to review your membership and order concerns and work toward making things right. Unfortunately, we weren’t able to locate your order based on the information available in your review. Please email our support team with “Trustpilot Review” as the subject line and include your order number, purchase email address, or full name. This will help us identify your previous correspondence and assist you as quickly as possible. – The Infinity Hoop Team 💜