Infinity HoopThe Infinity hoop is a brand of a weighted hula hoop that is a fun way to work out.The infinity hoop clips around your waist and acts as a smart weighted hula hoop.To date, we've helped over 500,000 transform their lives and continue our mission to inspire and support healthy living and habits for everyone.
Infinity Hoop (infinityhoop.com) has 652 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Personal Care · Orlando, Florida
Excellent
Personal Care · Grants Pass, Oregon
Excellent
Personal Care · Great Neck, NY
Excellent
Personal Care · Costa Mesa, California
Excellent
Showing 438 reviews with 5 stars · Clear filters
Timothy
When I was accidentally overcharged, a quick email got the problem fixed the same day.
Response from Infinity HoopAug 13, 2026
Hi Timothy, We’re glad a quick email was all it took to get everything sorted out for you! Fast and hassle-free solutions are exactly what we aim for. Thank you for taking the time to recognize our team! – The Infinity Hoop Team 💜
SifuYu
The product worked great. There was a error and I was billed for something I didn't know I signed up for. However they corrected it swiftly, I highly recommend them.
Response from Infinity HoopAug 13, 2026
Hi there, We’re happy to hear the product is working great for you! We’re also glad our team was able to quickly address your billing concern and leave you with a positive experience. Your recommendation means a lot to us. Thank you for your support! – The Infinity Hoop Team 💜
Melanie W.
I got the Infinity Hoop and I love it! Down a pants size, but haven't been using it as much as I should, so I can imagine what it'll do if I put in the work! About a month after ordering it, I got a charge on my card for the Infinity Community which I was not interested in being a part of. I emailed them and they immediately rectified it, refunded my money and apologized for the misunderstanding.
Response from Infinity HoopAug 13, 2026
Hi Melanie, Down a pants size already is such an exciting win! We’re thrilled that you’re loving your Infinity Hoop and feeling motivated to see what more consistency can bring. We’re also happy our team was able to quickly take care of your membership concern and make the process easy for you. Thank you for sharing your experience, and keep up the great progress! – The Infinity Hoop Team 💜
Micah M.
Great customer service!! I didn’t realize the Infinity Hoop came with a subscription service, but when I was automatically charged and reached out for help, customer service was amazing! They responded right away, canceled my subscription, and issued me a refund for the subscription service. They also gave me a $15 credit to use in the future. Thank you!
Response from Infinity HoopAug 13, 2026
Hi Micah, We’re so glad our team was able to make your experience a positive one! It’s great to hear that your membership concern was handled quickly and that you were happy with the resolution. Thank you for recognizing our customer service team. We truly appreciate your support! – The Infinity Hoop Team 💜
Morgan D.
I had an issue with billing and Kristine handled it immediately. Thank you much
Response from Infinity HoopAug 13, 2026
Hi Morgan, We’re happy Kristine was able to step in and take care of your billing concern right away! We’ll make sure your appreciation gets passed along to her. Thank you for recognizing Kristine and sharing your experience with us! – The Infinity Hoop Team 💜
Crystal
Customer service is great!! They responded quickly and went above and beyond to help me!!
Response from Infinity HoopAug 13, 2026
Hi Crystal, Going above and beyond is exactly what we love to hear! We’re so pleased our team responded quickly and made sure you received the help you needed. Your kind words mean a lot to us. Thank you for recognizing our team! – The Infinity Hoop Team 💜
Cecelia
I love my hoop. I don't use it as often as I would like, but I am moving and plan to use it more in my new place. Sadly, I didn't realize I would be charged for an ongoing subscription. My customer service Representative resolved it immediately for me. I really appreciate that. I didn't have the money in my account for it.
Response from Infinity HoopAug 13, 2026
Hi Cecelia, We’re so glad to hear you’re loving your hoop and planning to make it part of your routine again after your move! It’s also great to know our team was able to resolve your membership concern right away and make things a little easier for you. Thank you for sharing your experience, and we hope you enjoy hooping in your new space! – The Infinity Hoop Team 💜
Katzenstein D.
Contact customer service with an issue on a Saturday morning. Within a hour or so I received a response back and they took care of the issue immediately Very impressed! Haven't had a chance to get into a routine yet with the hoop, but I'm enjoying it Denise
Response from Infinity HoopAug 13, 2026
Hi Denise, We’re thrilled our team was able to jump in and resolve your concern so quickly, especially over the weekend! It means a lot to know our service left such a great impression. We’re also happy to hear you’re enjoying your hoop so far. Have fun finding the routine that works best for you! – The Infinity Hoop Team 💜