Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopOct 30, 2025

Hey Rebecca, We’re really sorry for this experience. A long delay, a misdelivery to the wrong city, and unanswered emails are absolutely not okay. 💜 Thank you for flagging it so clearly. We’ll reach out to you via email right away to verify your details and make this right; whether that’s a replacement shipped to the correct address or a full refund. We’ll also investigate the carrier scan and share an update on the tracking so you’re not left guessing. Thanks for your patience while we sort this quickly. We’re on it. – The Infinity Hoop Team

Response from Infinity HoopSep 29, 2025

Hey Danielle, We’re so sorry to hear about this experience. That must have been incredibly frustrating, especially after waiting and not receiving the items you ordered. 💜 This is not the standard we want to set, and we completely understand your disappointment. Our team will be reaching out to you via email to make sure this gets corrected quickly. We truly appreciate your patience and the chance to make things right. – The Infinity Hoop Team

Response from Infinity HoopSep 19, 2025

Hey Sam, We’re so sorry to hear about your experience – missing items, delayed responses, and unexpected charges are incredibly frustrating, and we truly understand your disappointment. 💜 This is not the level of service we want to provide, and we know we fell short here. Thank you for being honest about your concerns. Your feedback is important and helps us see where we need to improve – especially with communication, transparency, and making sure every order arrives complete and on time. Our team will be reaching out to you via email to go over your order in detail and work toward a resolution that feels fair and supportive. We appreciate you giving us the chance to make things right. – The Infinity Hoop Team

Response from Infinity HoopSep 19, 2025

Hey Angyl, We’re really sorry to hear how stressful this has been for you. 💜 It sounds incredibly frustrating to put in so much effort and research, only to feel like the hoop isn’t working the way it should. We know this isn’t the experience you were hoping for, and we never want anyone to feel disappointed with their purchase. We’ll be reaching out to you via email to share some step-by-step guidance and tips that can help get you started more smoothly, and to make sure you’re fully supported. You’re not alone in this – many people find it tricky at first, but with the right adjustments it often clicks. Thank you for sharing your honest feedback with us, and please know we’re here to help you through it. – The Infinity Hoop Team

Response from Infinity HoopSep 12, 2025

Hey Melissa, Thank you for sharing your experience with us. We’re really sorry to hear that your Infinity Hoop hasn’t met your expectations and that you’ve had issues with the noise and wear. That’s definitely not the experience we want for anyone, and we completely understand how frustrating this must be. We’d love to work with you personally to make this right and find a solution that helps. Our team will reach out to you via email shortly so we can assist further and address your concerns. Thank you for giving us the chance to support you. We truly appreciate your feedback and want to make sure you feel heard. Warmly, The Infinity Hoop Team

Response from Infinity HoopAug 28, 2025

We sincerely apologize for this completely unacceptable experience. During the time of your order, we experienced unprecedented growth that we frankly weren't prepared for - we were processing record daily orders while having over 3,000+ outstanding customer inquiries each day. This is no excuse, but it explains the lack of responses and technical issues you encountered. We've since made significant changes: - Nearly tripled our customer support team - Implemented 24/7 premium support - Respond to all inquiries within one hour - Have zero outstanding tickets (compared to 3,000+ during your experience) - Fixed our app and website technical issues While we're grateful for the incredible growth our customers have given us, we should have scaled our support infrastructure much sooner. We believe this has been resolved with our team, but if there is anything else we can do to make it right, please reach out to our team at [email protected]. Thank you for this feedback - it helped drive the improvements we've made. The Infinity Hoop Team

Response from Infinity HoopAug 28, 2025

During the time of your order, we experienced unprecedented growth that we frankly weren't prepared for - we were processing record daily orders while having over 3,000+ outstanding customer inquiries each day. This is no excuse, but it explains the lack of responses and delayed return process you encountered, as well as the unauthorized subscription charge. We've since made significant changes: - Nearly tripled our customer support team - Implemented 24/7 premium support - Respond to all inquiries within one hour - Have zero outstanding tickets (compared to 3,000+ during your experience) - Fixed our billing and subscription notification systems While we're grateful for the incredible growth our customers have given us, we should have scaled our support infrastructure much sooner. We believe this has been resolved with our team, but if there is anything else we can do to make it right, please reach out to our team at [email protected]. Thank you for this feedback - it helped drive the improvements we've made. The Infinity Hoop Team