Infinity Hoop Reviews | Read Customer Reviews of infinityhoop.com

Infinity Hoop Reviews | Read Customer Reviews of infinityhoop.com

Infinity Hoop reviews

Showing 95 reviews with 1 star · Clear filters

Sally
Jan 28, 2026
Charged money and didn’t receive product.
I ordered an infinity hoop. After a week or so, I received the free items n the mail. I still have yet to receive the infinity hoop itself. Several emails have been sent to their support line. Also have tried calling the phone number. And contacting through Facebook. At this point, I have been charged in full and not received the hoop that I ordered. So basically, they have taken my money with no product received.
Response from Infinity HoopJan 28, 2026
Hey there, We’re really sorry for the frustration this has caused. We completely understand how upsetting it is to be charged and not yet have the main item you ordered. 💜 Thank you for explaining what’s happened and for trying multiple ways to reach us. That’s not the experience we want anyone to have. In many cases, free items and the hoop itself are shipped separately and may arrive at different times, but we absolutely agree that you should have clear communication and updates. Our team will be reaching out to you directly via email to review your order, check the shipment status, and make sure this is resolved for you as quickly as possible. Thank you for your patience, and for giving us the opportunity to look into this and make it right. – The Infinity Hoop Team
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Emily M.
Jan 27, 2026
Infinity Hoop bundled a “30-day free”…
Infinity Hoop bundled a “30-day free” community subscription into my order without clear disclosure that it would convert to a paid charge. I received no reminder email or billing notice before my card was charged $30. I did not use the service and canceled immediately upon discovering the charge. Customer service refused to issue a refund, stating it was “outlined in their policy.” This is a classic negative-option billing tactic, adding a subscription, staying quiet, then charging the customer and hiding behind policy. Extremely disappointing experience, and not a company I’d trust again.
Response from Infinity HoopJan 28, 2026
Hey Emily, We’re really sorry to hear how disappointing this experience was for you. 💜 We understand how upsetting it can feel to see a charge you weren’t expecting, especially when the subscription details didn’t feel clear or timely. That frustration is completely valid, and we’re sorry this caused you to lose trust in us. Your feedback is important, and we take concerns around billing transparency very seriously. Our team will be reaching out to you directly via email to review your account, listen to your concerns in more detail, and see how we can best follow up with you. Thank you for taking the time to share your experience . We appreciate the opportunity to address this directly. – The Infinity Hoop Team
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CHERYL R.
Jan 21, 2026
I spent $133 and received everything…
I spent $133 and received everything except the hoop
Response from Infinity HoopJan 22, 2026
Hey Cheryl, We’re really sorry for the confusion and frustration this has caused. We completely understand how upsetting it would be to receive your order without the main item. 💜 In many cases, items may ship separately and arrive in more than one delivery, which can make it seem like something is missing at first. That said, we’ll absolutely look into this for you. Our team will be reaching out to you directly via email to review your order details and make sure everything is resolved as quickly as possible. Thank you for bringing this to our attention. We’re here to help. – The Infinity Hoop Team
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Angela F.
Jan 12, 2026
This is a piece of junk for a high price!
This does not work and the customer service is terrible. I can’t even get the thing going. There are very minimal directions in the box. I emailed and told them that I can’t get it going and they emailed back and said let me know if you need further directions. Well I would not have emailed if I did not need more directions. I had a cheaper version of this years ago that worked better than this one. When I asked for a refund, they only offered 30 percent and said I would have to pay for shipping! Not acceptable!
Response from Infinity HoopJan 14, 2026
Hey Angela, We’re really sorry for how frustrating this experience has been. 💜 We completely understand how discouraging it feels when you’re trying to use the hoop and it just won’t work especially when the instructions didn’t feel clear or helpful enough. That’s not the experience we want anyone to have, and we’re sorry we fell short here. We also understand your frustration around the refund process and return options. Your feedback is important, and we’d truly like the chance to review your situation more closely and see how we can better support you. Our team will be reaching out to you via email so we can follow up directly and help work toward a resolution. Thank you for taking the time to share your experience with us. – The Infinity Hoop Team
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Courtney
Dec 31, 2025
Kind of sad that I didn't realize…
Kind of sad that I didn't realize Infinity Hoop was a scam before I ordered it. They don't stand behind their product and their erroneous false advertising claims. Either way the customer pays for a cheap broken product and you can't leave a review directly on their site, pretty shady. No one will use the one I have because it doesn't work and they want me to either pay 70% or a pretty steep return shipping fee. Infinite Hoop is a joke and most definitely a scam. They claim it's quieter and smoother than the previous model which is an absolute lie.
Response from Infinity HoopJan 4, 2026
Hey Courtney, We’re really sorry to hear how disappointed and frustrated you feel. That’s never the experience we want anyone to have. 💜 We understand how upsetting it is when a product doesn’t meet expectations, especially when you feel let down by performance, returns, or communication. Your feedback is important to us, and we take concerns like this seriously. Our team will be reaching out to you directly via email so we can review your case in detail and work toward a resolution. We truly appreciate the opportunity to look into this and make things right where we can. Thank you for sharing your experience with us. – The Infinity Hoop Team
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Maryam M.
Dec 16, 2025
I was really excited to try this…
I was really excited to try this product but they have HORRIBLE customer service and horrible shipping. I received my order weeks after ordering and it was damaged because for some reason they though packaging a weighted heavy order in a plastic bag was enough. By the time I received the order it was completely ripped and disgusting. I've been trying to set up a return and they keep ignoring my emails and their customer phone number is not reachable so now I have to dispute through my credit card company! What a headache.
Response from Infinity HoopJan 4, 2026
Hey Maryam, We’re truly sorry for how frustrating this experience has been, especially after being so excited to receive your order. 💜 Delayed delivery, damaged packaging, and unanswered messages are absolutely not okay, and we understand why this has been such a headache for you. This isn’t the level of service we aim to provide. Our team will be reaching out to you directly via email so we can review what happened with your shipment and help resolve the return properly. Thank you for bringing this to our attention and for giving us the opportunity to make this right. – The Infinity Hoop Team
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Sasha K.
Dec 14, 2025
I ordered the infinity hoop 12/05/25…
I ordered the infinity hoop 12/05/25 and noticed they didn’t include one of the “free “ gifts they include, so I messaged them almost immediately to ask why it wasn’t in the order summary. No reply. Fast forward to today 12/14/2025 I still have no response as well as the hoop it’s self hasn’t even left the facility. It’s not being shipped, I can’t reach the company, and it seems the phone number is a basic cell phone and pretty much goes to voicemail. I’ve sent multiple emails, nothing. I’m here trying to see if it happened to anyone else? All in all I don’t care if the product is good if or when I ever get it, but I will likely never order from them again.
Response from Infinity HoopDec 14, 2025
Hey Sasha, We’re really sorry for this experience. Waiting without updates, missing items in the order summary, and not being able to reach support is understandably frustrating. 💜 This is not the experience we want anyone to have, and we truly appreciate you taking the time to share what happened. Our team will be reaching out to you directly via email to review your order, confirm the shipping status, and address the missing free item. We want to make sure you’re taken care of and that this gets properly resolved. Thank you for your patience while we look into this and make things right. – The Infinity Hoop Team
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Jackie
Nov 28, 2025
It is so loud that it makes it very un enjoyable
It is so loud that I can only use it when everyone is awake not practical for me. I have contacted Customer Service over and over and over again and they never get back to me. I actually love the hoop. I just can’t take the noise.
Response from Infinity HoopNov 29, 2025
Hey there, We’re really sorry to hear about this especially since you actually enjoy the hoop itself. 💜 We understand how frustrating the noise can be, and it’s definitely not the experience we want you to have. We’re also truly sorry you didn’t receive a response sooner; that’s not the level of support we aim to provide. Our team will reach out to you via email to help troubleshoot the noise and look at solutions so you can use your hoop comfortably. Thank you for giving us the chance to make this right; we’re here to help. – The Infinity Hoop Team
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