The Infinity hoop is a brand of a weighted hula hoop that is a fun way to work out.The infinity hoop clips around your waist and acts as a smart weighted hula hoop.To date, we've helped over 500,000 transform their lives and continue our mission to inspire and support healthy living and habits for everyone.
Infinity Hoop (infinityhoop.com) has 652 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
infinityhoop.com
Website
infinityhoop.com
Category
Personal Care
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The only reason I’m not giving five stars is because of a computer glitch on their website that charged me for several subscriptions. But when I brought this issue up to the Infinity Hoop team, they treated me with kindness, respect, and action. They reimbursed the accidental charges quickly and with humility. The team that looked into my account was trustworthy, honest, and timely. So despite the computer glitch, I would definitely still recommend Infinity Hoop products based on my interactions with the company. As far as customer service goes, they hit it out of the park. Thanks again, Infinity Hoop team!
Response from Infinity HoopSep 29, 2025
Hey Jessica,
Thank you so much for your kind words! 💜 We’re really sorry again for the website glitch and the extra subscriptions; that’s never the smooth experience we want for our customers. But we’re so glad our team was able to resolve it quickly and make sure you felt supported throughout the process.
It means a lot to know that, even with the hiccup, you’d still recommend Infinity Hoop and that our customer service stood out to you. We’ll keep working hard to make every part of the experience just as positive. ✨
– The Infinity Hoop Team
AT
Alexis T.
Just started day 1 and can already tell…
Just started day 1 and can already tell the community is going to be so helpful in my 30day journey! Can't wait to see where the next 29days takes me!
Response from Infinity HoopSep 19, 2025
Hey Alexis,
Welcome to your hooping journey – we’re so excited for you! 🎉 The community really is such a great source of encouragement and support, and we can’t wait to see where the next 29 days take you. Stick with it, have fun, and celebrate every win along the way – you’ve got this! 💜✨
– The Infinity Hoop Team
AR
Ashley R.
Work in progress
11/04 - amended again (4 stars):
After receiving the wrong items again, Lyra was determined to get my situation fixed. It was a few more weeks and emails later, that I finally got the Super Fat Burner. While this has been a bit of a rollercoaster, it worked out in the end. Thank you to Lyra for working hard to make this right. It was much appreciated.
Amended review (3.5 stars):
After my first review I was reached out to by the customer service team. They were sorry to hear about my disappointing experience and offered a couple freebies (one of which was supposed to be available upon receipt of my order), that was nice of them. I look forward to trying out the Super Fat Burner, here's hoping it'll help me look extra fierce in my BFF's wedding next month 🙂 I am pleased with their speedy response to try and make things right. They also said that they would take my suggestions regarding the pre-hoop workouts, I hope they do, as i think that will be beneficial to all newcomers.
Original review (2 stars):
Where do I begin? There was a lot left to be desired.
To start, I ordered the GLP-activate and received the Berberine supplement instead. No note or communication for the swap. I sent two emails with no response to try and get the switch-up corrected. Then the main admin from the Skool community was kind enough to start to contact them on my behalf, this went on for about a month. Finally I heard back and they informed me that they were out of the GLP-a and were substituting it with the Berberine without confirming this was ok. Especially frustrating when the GLP-a was still showing as available on the website. They did end up refunding me for the inconvenience, but still disappointing.
The QR code for a free Super Fat Burner was pointless as that is always out of stock as well.
The Skool subscription starts as soon as you purchase the hoop, not when you receive the hoop or activate/sign up for the Skool community, so make sure you know that if you want to unsubscribe (through the website, not the Skool app) before it auto charges you. What they should tell you is that there's a two week prep course to do while you wait for your hoop. This was a nice warmup course, but I didn't know about it until I signed up for it, after I got my hoop, a week later.
The hoop is not silent. Like not at all lol. Tried the baby powder trick, no help. And no, it wasn't loose either.
With all that said, I did lose a link in the 30 days, so it did work, just everything else was a let down.
Response from Infinity HoopSep 19, 2025
Hey Ashley,
Thank you so much for taking the time to share such detailed feedback with us. 💜 We’re truly sorry for the mix-ups with your order, the lack of communication, and the frustrations you experienced with both the supplements and Skool subscription. That’s not the experience we want anyone to have, and we completely understand how disappointing this must have felt.
We appreciate you pointing out the areas where we can improve – from clearer communication about substitutions and stock updates to being more transparent about the Skool subscription and prep course. Feedback like yours helps us do better.
We’re glad to hear you still saw results with the hoop, but we know the journey leading up to that should have been much smoother. Our team will be reaching out to you via email to follow up directly and make this right.
– The Infinity Hoop Team
SH
Shey
Workout experience
What made it a great experience is that they talk to you throughout the video and if there was a position that you could not do they showed you other ways to do it. Which was very helpful .
Response from Infinity HoopSep 12, 2025
Hey Shey!
Thank you so much for sharing this! 💖 We’re thrilled to hear that the videos and guidance have been so helpful for you. It’s super important to us that everyone can enjoy the hoop in a way that works for them, and we’re so happy you felt supported and guided along the way. Keep spinning and having fun; you’re doing amazing! 🥰
Warmly,
The Infinity Hoop Team
LA
Laurina A.
I just received my IH
I just received my IH. I have not used it yet as I just returned from vacation yesterday. My insurance just stopped covering my Zepbound after a 75 lb weight loss. I am at 290 now and tomorrow will be my day 1 of my 30 day challenge.
Response from Infinity HoopSep 12, 2025
Hey Laurina!
Congratulations on your 75 lb weight loss so far. That’s an incredible achievement! 💜 We’re so excited for you as you start your 30-day challenge with the Infinity Hoop. Every spin counts, and we can’t wait to see all the progress and milestones you’ll reach. Enjoy your first day tomorrow; you’ve got this! 🥰
Warmly,
The Infinity Hoop Team
SA
Sarah
Great motivation
Great group of people (mostly women) who will root for you and help get you going! The guided workouts in the classroom are also great, and a couple new ones have been added recently. Had one minor incident where a thread got a bit out of my comfort level (exclusion), but I know it wasn’t intended to be hurtful. It was handled in a civilized manner. Overall a good experience.
Response from Infinity HoopSep 8, 2025
Hey Sarah!
Thank you so much for sharing your experience! 💖 We’re thrilled to hear that you’ve enjoyed the community, the guided workouts, and the new classes. We love cheering each hooper on!
We also appreciate your honesty about that minor incident and are glad it was handled in a positive way. Your feedback helps us make the Infinity Hoop community even more welcoming for everyone.
Keep spinning and enjoying every moment. You’re doing amazing! 🥰
Warmly,
The Infinity Hoop Team
AG
Amanda G.
Still working on getting my groove on…
Still working on getting my groove on but it has been fun and I find myself wanting to exercise every day! In my 39 years of life, I have never wanted to exercise!
Response from Infinity HoopAug 28, 2025
What an incredible breakthrough - wanting to exercise every day after 39 years is HUGE! 🎉 That's honestly one of the best compliments we could receive.
Don't worry about finding your groove - it comes with time and practice! The fact that you're having fun and actually looking forward to your workouts means you're already winning. Keep at it, and before you know it, you'll be hooping like a pro!
We're so excited to be part of your fitness transformation! 💪
The Infinity Hoop Team
KW
Katie W.
Brand new but so far it's been great!
Brand new but so far it's been great!
Response from Infinity HoopAug 28, 2025
So glad you're having a great experience right from the start! Welcome to the Infinity Hoop family - we're excited to see your journey unfold! 💪
The Infinity Hoop Team