Infinity HoopReviews of infinityhoop.com

Response from Infinity HoopFeb 24, 2026

Hey Debby, We’re truly sorry for the frustration and disappointment this experience caused you. 💜 Delays in shipping, missing bonus items, and confusion around community access and billing are absolutely not the experience we want for our customers. We completely understand how upsetting it must have felt especially when you were trying to reach us through multiple channels and didn’t receive the response you expected. Your concerns about the subscription timing and the product noise are important, and we take feedback like this seriously. Our team will be reaching out to you directly via email to review your order, the bonus items, and the billing details so we can properly look into what happened and follow up with you. Thank you for sharing your experience and giving us the opportunity to address this. – The Infinity Hoop Team

Response from Infinity HoopFeb 19, 2026

Hey Nicole, We’re really sorry to hear how strongly you feel about your experience. 💜 We understand how upsetting it is when you feel unheard or frustrated with billing, reviews, or communication. That’s never the experience we want anyone to have. We take concerns about transparency very seriously, including subscriptions, review visibility, and ratings. We would genuinely like the opportunity to review your specific case and address your concerns directly. Our team will be reaching out to you via email so we can look into this further and provide clarification. Thank you for sharing your feedback. We appreciate the chance to follow up and work toward resolving this properly. – The Infinity Hoop Team

Response from Infinity HoopFeb 18, 2026

Hey there, We’re really sorry about your experience. 💜 We completely understand how upsetting it is to receive only the free item and not the main hoop you paid for. That’s not the experience we want anyone to have. In some cases, items may ship separately, but you absolutely should have received clear communication and timely support. Our team will be reaching out to you directly via email to review your order, check the shipment status, and make sure this is resolved properly for you as quickly as possible. Thank you for your patience and for bringing this to our attention, we’re here to make this right. – The Infinity Hoop Team

Response from Infinity HoopFeb 18, 2026

Hey Robin, We’re really sorry to hear how frustrated and disappointed you feel. 💜 We’d truly like the opportunity to review your account and better understand what happened. Our team will be reaching out to you directly via email to look into the subscription details and discuss this further. We appreciate you bringing this to our attention and hope we can follow up properly with you. – The Infinity Hoop Team

Response from Infinity HoopFeb 16, 2026

Hey Jessica, We’re really sorry to hear how upsetting this experience has been for you. 💜 We understand how frustrating it feels to see a charge you believe is incorrect and not feel heard. That’s never what we want for our customers. We’d truly like the chance to review your account and understand what happened. Our team will be reaching out to you directly via email to look into this further and see how we can help resolve the situation. Thank you for bringing this to our attention and giving us the opportunity to follow up. – The Infinity Hoop Team

Response from Infinity HoopFeb 16, 2026

Hey Becki, We’re really sorry to hear how disappointing this experience was for you. 💜 We completely understand how frustrating it is when delivery takes longer than expected and the timing of a free trial doesn’t line up in a way that feels fair or usable. That’s not the experience we want anyone to have. Your feedback about shipping timelines and subscription timing is important to us. Our team will be reaching out to you directly via email to review your account and discuss this further, so we can properly follow up and see how we can help. Thank you for taking the time to share your experience with us. – The Infinity Hoop Team

Response from Infinity HoopFeb 16, 2026

Hey Debbie, We’re really sorry to hear about this experience. Receiving a damaged product and then dealing with unexpected charges for months is understandably upsetting. 💜 We completely understand how frustrating this must have been, especially when you weren’t able to use the hoop at all and felt unable to get the support you needed. This is not the experience we want anyone to have. Our team will be reaching out to you directly via email to review the condition of the product you received, go over the charges on your account, and help resolve this properly. Thank you for bringing this to our attention and giving us the opportunity to follow up and make things right. – The Infinity Hoop Team

Response from Infinity HoopFeb 10, 2026

Hey there, We’re truly sorry to hear about this experience. 💜 We never want anyone to feel unsafe using our product, and we completely understand why this would be upsetting and concerning for you. Thank you for taking the time to explain what happened. Our team will be reaching out to you directly via email so we can look into this right away, review the issue in detail, and discuss next steps to properly support you. We appreciate you bringing this to our attention and giving us the opportunity to follow up. – The Infinity Hoop Team