Susie
Let me start off with how disappointing…
Let me start off with how disappointing it is to have been with this insurance company for almost 10years and never had an accident or anything until now..... and this one time has been such a horrible experience!!!! My car was vandalized completely and on top of that has homophobic slurs have been keyed into my car. I got assigned an adjuster which I’ve only talked to once because every time I call I get her voicemail with no return calls, I’ve even called for an escalation. First she supposedly sets me up with an appointment to get an estimate, I let her know I work Monday through Friday but I ended up taking time off work to take my car and once I got to the body shop was told I had no appointment. I called her right then and there no answer and no call back. Ok the body shop made me wait another hour since I had no actual appointment, they take pictures and inform they will send the adjuster and I a copy of the estimate for approval. The estimate has been sent and still no call or email with an approval or any follow up. I don’t recommend this insurance and sure enough will be rethinking my renewal!!
Response from Infinity Insurance Agency, Inc.Mar 23, 2021
Good afternoon Susie. We greatly regret your dissatisfaction and want to make amends. Another, we want to clear up any questions or concerns that you may have pertaining to your claim. Further, we ask that you send your name, a claim number, and your contact information to [email protected]. Thank you for your review. Have a great day. —Orlando, CS Consultant