Infinity Insurance Agency, Inc.Reviews of infinityauto.com

ES LA COMPANIA MAS PORQUERIA Q EXISTE EN TODOS LOS ESTADOS UNIDOS NO SE LA RECOMIENDO A NADIEEEE. DESDE EL DIA 12 DE JULIO ME CHOCARON Y NO HE RECIBIDO RESPUESTAS, NO CONTESTAN NO RESUELVEN NADA SON UNOS DESCARADOS PERO PARA COBRAR SI SON BUENOS LOS MUY DESCARADOS.OJOOO,SI NO QUIEREN PASAR MALOS RATOS TAN DESAGRADABLES COMO LOS Q ESTOY PASANDO YO .NO SE AFILIEN A ESTOS BANDOLEROS DE COMPANIA.MI CARRO FUE PERDIDA TOTAL SE LO LLEVARON Y NO HE SABIDO MAS NADA NO TE COMUNICAN NADA .Q PENA Q TUVE Q PONERLE UNA ESTRELLA .Y Q DESIR Q TENGO Q RENTAR UN CARRO CON MI DINERO EWLLOSSS DISEN Q DESPUES ME LO REEMBOLSAN COMO PUEDO CONFIAR EN ALGUIEN Q NO CONTESTAN NI SE COMUNICAN CON EL CLIENTE .RESUMEN.. LAMENTO MUCHO Q EXISTAN LUGARES TAN MEDIOCRE COMO ES INFINITY KAMPER.LO SIENTO MUCHO PERO ESTA ES MI VERDAD.ESUNA BASURAAAA........

They’re horrible don’t go to these guys. Take forever for claims, you never speak to your adjuster. So disorganized. Can’t wait til my policy is over next month

I had an accident on July 2nd and I been waiting for the claim adjuster to return my call back. I pay my insurance and In hopes I’ll be taken care of. She haven’t returned my call. Please help!!

THIS IS THE WORST INSURANCE COMPANY!!! If i could give it a zero i would. They don't care about their customers, very rude customer agents who actually hang up calls when you're talking to them. A bunch of liars working for this company.

Al revisar los comentarios de quienes son clientes de esta empresa me doy cuenta que son en su mayor parte malos, que no les responden, que llevan tiempo esperando, en fin. Entonces imaginense yo que no soy cliente sino afectada por un asegurado de esta empresa que desde el mes de Abril(Abril 22, 29, Mayo 3, 5, 19, Jun 01, 16) estoy esperando que me resuelvan el dano a mi carro ocasionado por la conducta inadecuada del senor y me toca estar llamando, procesos de escalacion (esperar 2 dias que te llamen y sino llamas y otros 2 dias hasta que tu reclamo llegue no se a donde o a quien). Hoy 16 de junio que llamo intentaron comunicarse con la ajustadora Kelly y su supervisora Sam y no hubo respuesta me ponen a esperar 48 horas maximo para que me devuelvan la llamada y me den una respuesta a mi caso que va a pasar al fin si me van a responder o no.

This is the worst company I have ever had. I was with them for several years. We had a not at fault minor accident. We didnt claim against them and even then they raised our policy. Their system sucks. It is hard to communicate with them, the website doesn't show updated information. Lastly, we canceled and switched to a more reputable company with better coverage and better rates and a month later, we receive a bill indicating they had changed our coverage and that we owe them a balance. Such coverage was never approved by us and we were not notified. This company is a scam. Stay away people. Does anyone know where to report this people to?

They over charge and the worse customer service ever. Save your money and go somewhere else .

WORST EXPERIENCE EVER. This company does not help you in your time of need. Same experience as other reviews - i got my car stolen and thankfully it was recovered and sent to a shop. I filed the claim right away, and was told an adjuster would go to see my car at the shop within a day or so. A week passed with no visit to my car. My adjuster's phone went straight to voicemail every time I called, and I left multiple messages but never received a call back. Long story short I didn't receive any communication from my adjuster until my car had been in the shop for almost 2 weeks, at which point I was being charged a holding fee daily by the shop. Even with comprehensive coverage and a police report, I was told I would have to pay my $1000 deductible (this with paying $216/month). I had to call the company line daily to even get the communication I did. It has honestly been so infuriating and I'm not saving any money with them. I'll be switching insurance companies ASAP after this experience.