Infinity Insurance Agency, Inc.Reviews of infinityauto.com

This is the worst company I ever had as my auto insurance. I was in a car accident 4 days agi. I needed a car rental immediately. My adjuster said he needed info about where my car was financed from and the account number. I provided every info requested from me. After that I called the adjuster numerous times ... no answer. I would call the customer service number and I would have to hold for a lengthy time before an agent spoke to me. I was told the adjuster could only provide car rental monday-wednesday. Since I couldnt reach my adjuster, the customer service would transfer me to the supervisor. No answer from them too. It would go straight to their voicemail. My problem is still not solved. I still havent been able to reach any of the people they told me to reach out to.

This is one of the worst insurance companies I have ever been with and that's the honest truth

Adjusters are not serious and professional people. They hide from you. If you have a collision with an Infinity customer, be ready to live one of your worst life experience. High disappointing.

Initially after the accident I was amazed by the appraiser and the adjuster quick respond, however after 3 week without my car and finding out my claim was $3000 more than estimated everything changed. it was hard to get a resolution, hard to get a reply or a call back from the adjuster or appraisers. will never do business with this company

Customer Service will not provided you with affordable rates..

My claim was denied with a letter stating that "there is no liability coverage under this policy" . I thought all vehicles were required to have pip and liability. What a joke. NEVER a return call from the adjuster. NEVER.

For over three weeks its been calls to get our claim settled with Infinity and when you try to get your car from their 'free storage' facility they claim you have to pay the high cost for storage for the duration they have your car held. They drag the time out with no updates other than '''we cannot pay for your claim until the other claimant gets their car fixed". Truly unprofessional and a run around customer service levels recieved from Infinity.

Todo muy bien hasta que tuve acidente y ya ha pasado un mes sin recivir respuesta alguna acerca del Property Damage Estimate, es realmente imposible comunicarse con la persona encargada del caso(adjuster). I'm very disappointed with the service.