Infinity Insurance Agency, Inc.Reviews of infinityauto.com

If only I can rate this company a zero star, I'd be very glad to! I put up with this company for over 2years even if they have been charging me WAY TOO MUCH, not to mention they keep changing my policy back to having 2 insured drivers instead of just 1, every time I renew my policy. I finally got fed up with their customer service after I reported my first accident, I was on hold for 40minutes! And after I cancelled my policy in May, they told me I owe the company some amount when my bank refused to pay them thru automatic payment per my instruction. I was being charged for not allowing my bank to pay Infinity the automatic payment of my auto policy that I have ALREADY cancelled! And because I don't want to be harassed by the credit collection anymore I was FORCED to pay the said balance just this month. However, just today, I got yet another letter from the same credit collection services saying I still owe Infinity $200! This company will surely rip you off when they have the chance!! BEWARE!!!

3 people gave me 3 different quotes. It went from 97.00 to 125.00 to 140.00. Very displeased. Still the cheapest i found but i guess it is what it is.

I filed a claim on June 16, here it is august 15 th I have no car !!!!!! I don't have a xtra care or the money to rent a car! They have given me no answers and I can't get my car until the repair shop releases it to me ! Worst experience I've ever had to deal with. I can not receive any answers from anyone. I pay and trust infinity and they've done nothing but give me excuses!

no one ever returns your call. This is my 3rd attempt. My 4th attempt would be to cancel my policy

Inconsistency with my claim.

They took to long to handle my claim never like returning mine or my attorney calls than made me pay for one day of storage and half of the admit fee for the body shop my truck was @ never again will I use infinity they are not on ur side only out for the money! Very unprofessional!!!

My 2013 Infiniti QX56 Limited got rear ended and this is the company that the guy that rear ended my car has. It's crap. I got a very low estimate from them, half of what the body shop actually quoted me. As if that's not bad enough, I couldn't get them to honor that estimate. Not a penny yet. I couldn't even get a hold anyone of the 3 contact numbers it says on the paper. I have USAA and they are great. They would pay the full amount directly to the body shop, paid for the rental while that's getting fixed and reimbursed for the full amount of the car seats that was involved in the accident. I just don't want to file the claim under my insurance when it's not our fault. Infinity Insurance, on the other hand, just hopes you'll get frustrated enough and tries to get away with not paying for the repairs. SCUM!

Not pay the claims ,denied to pay a car damages after accident ,and i pay for commercial full coverage,...this company is not good ,