Infinity Insurance Agency, Inc.Reviews of infinityauto.com

This insurance is the worse, will do anything to not cover your claim. Yes I understand you have to have you customers back, but when YOU'RE customer left another person car less, you guys have to step up and own up, when your customer made a mistake, do not go around and find a tiny excuse to cover the claim.

Wish I could rate it no stars. Got my arm SHATTERED BY AN INFINITY INSURANCE OWNER. INFINITY DID NOT COVER BODILY INJURY AND IT HAS BEEN 10 MONTHS AND I HAVEN'T GOTTEN MY CAR FIXED. I CALL AND AN ADJUSTOR NAMED" JOHN" HAS ANSWERED EVERY TIME. HE TELLS ME HE WOULD CALL ME BACK AND NEVER DID . HE RARELY ANSWERS HIS PHONE WORST INSURANCE EVER. I'M IN 100000 DEEP WITH THE HOSPITAL. THANKS INFINITY.

From the time I got a policy from this company the customer service is the worst!!! Increase on my policy with no real explanation other than the rates were raised in my area...BS!! Customer Service rep offered no other alternatives or even offered to look for any discounts. Wish I could give them no stars!!!

One star for infinity insurance. Let me start by saying they were ok in the beginning. Then they screwed up my billing by making a mistake on my bill. Spoke to so many different representatives. Im so disappointed in Infinity. So I cancelled my policy. Then I get a bill. Saying I still owe then money. Really!! There so stupid!!! They can't get there billing straight!! So.. Update.. I called infinity. Now' mind you. This is the 10th person I have spoken to. Now they tell me just fax your declaration page stating you have new insurance co. That's all they say to me. Nothing eles.!!. So I call again 3 days later. Then' they say now I have a balance to pay. Really!!!. First of all the person sounded like he just woke up!! Didn't say how can I help you or anything. Just said.. You have balance.. Told him just send me the bill. I will pay it. Then Never!!! Deal with Infinity Again. They all need Customer Service Training!! Sounds like there Agents are not train currectly!!

The worst insurance company I have ever delt with. I was hit by one of their policy holders. Getting a hold of them was very dificult, 30min+ wait times. To get an estimate they only had one company available over 30 minutes away. When I talked to to gentleman that was doing the inspection and asked if the estimate would include OEM part? Keep in mind my vehicle is only a 2015. His reply was " No, it would include the cheapest parts avalable." Lickily for me I have a great auto repair shop that fights to make sure you get the best parts available.

I have used Infinity Insurance and left because of their incapability to display acceptable and proud customer service. Within the last year I decided to give it another shot and opened up another account. Last week I was in a accident and low and behold it took my claims rep a week to respond! Then, Richard (the rep) was very unfriendly, inapproachable, and spoke in a condescending tone along with sounding as though he did NOT care. Considering I’m sure he does not after our conversation, once this is complete I’m leaving this insurance company!! The accident was not my fault and he made it seem as if it was!! Dude, your my insurance the last time I checked!! Hated this entire process, the people you guys hire to speak on your behalf need a rigorous training on how to communicate with clients!!! Hate Infinity!!

honestly are so bad , i had an accident with an infinity client she was guilty now infinity says that i have a 20 percent guilty after the police and my insurance gave me not guilty in 100 percent i think that it is really being supportedby some law that makes everything look bad and unfair and also email provided by the person who replay my review it is incorrect i send email with info requested by the infinity representative and i was returned as email non-found.

The worst insurance company ever!!!! Refused to extend my insurance based on prejudice that i worked for uber!!!