Infinity Insurance Agency, Inc.Reviews of infinityauto.com

My son was involved in an accident with a customer of Infinity ins. This person was found at fault. At this point everything was moving forward ok. A claim number was established. After that nothing. No update, no phone call, no offer of a rental car nothing. I have been calling for the last 2 and a half weeks and left messages for the claim agent and his supervisor. Nothing. Crickets. My son has been without a car for almost a month now. I guess my only option now is to sue. I am also going to file a complaint with the California Ins Board. This is the worst experience I have ever had with an insurance company.

Terrible experience. My premium was increased by 400% to an astounding $800 per month when I had no accidents. I canceled my policy immediately and then they sent me a bill two weeks later for over $500 for apportioned amount and future fees. They also threatened to wreck my credit score. Truly aggressive and fraudulent behavior. The people who manage this company should be sent to jail for fraud.

Last time i called i was transferred 4 times before I got to someone who could actually help me, also my insurance keeps going up every year, im in the process of finding a different company.

This insurance is trash

WOW! I am so glad this is not my insurance company! I have never dealt with a company that is so difficult! Difficult first off to even reach. So if you don't have a life then they are perfect! I have had to call them multiple times over a week and every time I sat on hold over an hour! Sometimes you sit on hold so long the system disconnects you and then you are back to square one! Terrible that they can't assign someone to your claim and give you an extension for that person. My car has been in the shop for over a week because one of their policy holders hit me. Now they are telling me the rental car is no longer covered. They only covered it for 3 days! So now I am left paying out of pocket for someone else's mistake. NEVER- NEVER would I ever purchase insurance from this company! I would advise everyone else to stay away as well.

My vehicle was hit while it was parked in front of my house; since I was sleeping in my home at the time, the incident was clearly deemed not-at-fault. I notified the other driver's insurance company, Infinity, that the car can be moved around, but that I did not believe it was okay to take it on public roads. I repeated this sentiment perhaps 2 or 3 more times, but they insisted I drive it to a repair shop that was 4 minutes away. -And the recommended shop was closed, and I couldn't leave my car there... So I take my car home and bring it back the next day, only to find out that the estimator at the shop said the car was definitely not safe to drive. Good think I didn't get wrecked while transporting it. The fun doesn't end there. By the time I was able to get the estimate sent to Infinity by the end of that day, Infinity closed up for a 3 day weekend. I called on Tuesday to arrange for a rental that they should have taken care of immediately, and they told me to wait 2 hours for a call from a nearby Enterprise. -Except I waited 3 hours to find out that they did NOT make a reservation with my local Enterprise. They made a reservation with Enterprise's HQ, so I had to wait 24 hours for a rental appointment... By this point, I had been without a car for over a week because I was fooled into waiting for a phone call that was never coming. The next day I get a rental; finally, good news... Except two days later, I get a phone call saying my free rental through Infinity was canceled YESTERDAY, and now I was suddenly paying out of pocket for a rental car that is now overdue. They canceled it because they told me to make the accident claim through my own insurance company (they got limited by a $10 thousand payout with the other driver's insurance). They believed the repairs would cost much more than that. -Except I call to get this issue taken care of through my own company, and in one day, the shop estimator, my own appraiser, and myself all agreed that the vehicle is CLEARLY a total loss. So to Infinity, after one of your drivers deleted my car, you took the responsibility of my car into your hands: thank you for having me drive an unsafe vehicle that could have gotten me ticketed or injured; thank you for delaying my rental car for over a week; thank you for instantly canceling my rental which put a late return penalty after I had the rental for less than 48 hours; thank you for making me pay for the rental even though I had 0% fault; thank you for not even knowing if my car was repairable or not through all this; and thank you for not being legally (or at least morally) obligated to reimburse the hundreds of dollars and extra hours I had to spend out of pocket to keep up with my life. I would say that at least your employees did not treat me poorly, but I could tell that every time I called, they sounded absolutely miserable. Is it because everyone who calls you hates your service and yells at you all day? Is it because you never return calls or e-mails? I'm not even sure if your appraiser ever contacted me through all this, despite me calling them. And don't come on here and tell me that you are willing to review the claim- you guys have done nothing but try my patience, waste my time and money, and brought hardship on my family: You simply cannot be trusted with ANYTHING. I never want to speak to your company ever again, and Godspeed to the poor soul that hit my car that has YOU as their insurance.

I have got my insurance paper or when my insurance is due I haven’t got anything in the mail

It's the worst company ever! Their customer hit 3 of our cars on 1/1/2018. 2 of which are totaled. They called me once when I was out of the country and left me a voicemail. Since then I have called left over a dozen messages and yet to get a call back. The claim adjustor can't be that busy! I am on the line with them now and If i don't get an answer now, I will be reaching out to lawyer here shortly. I know, Infiniti doesn't give a care about their customers nor people who call them. I so hope you ALL at Infiniti die and burn in hell! Update 01/23: I am still waiting to hear back from them. I finally decided to go with my own insurance. Car was a total loss and my insurance settled the claim in 4 days. Thanks Geico! You now have a customer for life.