Infinity Insurance Agency, Inc.Reviews of infinityauto.com

Response from Infinity Insurance Agency, Inc.Aug 15, 2018

Hello MrMark71146, we're sorry that you feel that way. At your disposition, please send us a policy number or claim number to our email: [email protected] to review your unpleasant experience and see if you may qualify for any other options. Thank you for contacting us and have a nice day. -Orlando, CS Consultant

Response from Infinity Insurance Agency, Inc.Jul 31, 2018

Hello Samantha, we sincerely express remorse to have learned about this unpleasant claims experience. This is not the experience we want any consumer to have with Infinity. Please send us your claim number to have your adjuster call you to answer any questions and/or concerns you may have to the following email : [email protected]. Thank you - Orlando, CS Consultant

Response from Infinity Insurance Agency, Inc.Jul 11, 2018

Good Afternoon Priscilla, We apologize for your negative experience. Please send us with your mother's policy/claim number along with your phone number and a short description of the issue to [email protected]. We will review you policy/ claim in detail and provide you with an update. Have a nice day. - Caroline, CS Consultant.

Response from Infinity Insurance Agency, Inc.Jul 11, 2018

Good Afternoon Michel, Thank you for contacting us about this. Please send us your claim number along with your phone number and a short description of the issue to [email protected]. Have a nice day. - Caroline, CS Consultant.

Response from Infinity Insurance Agency, Inc.Jul 9, 2018

Hello Beyond the Gym LIFE, We are very sorry to hear about your unpleasant experience. We certainly don't want anyone feeling that way and we apologize for any inconvenience. We would like to review this further. Please send us an email with your claim or policy #, full name and best contact phone number to [email protected] so that we can look into getting you an update as soon as possible. We look forward to hearing from you. Thank you and have a great day. - Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Jul 2, 2018

Hello Amanda, We are very sorry to hear about your unpleasant experience. We understand how frustrating long hold times can be and we apologize for this inconvenience. Please know it is our goal to resolve all claims as quickly as possible. We would like to look into your concern. Please send us an email with your claim or policy #, full name and best contact phone number to [email protected] so that we can get you an update as soon as possible. We look forward to hearing from you. Thank you and have a great day. - Sarinah, CS Consultant

Response from Infinity Insurance Agency, Inc.Apr 4, 2018

Good Day Mr. Thomas We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have, and we apologize for any inconvenience we may have caused. We would like to look into your concern. Please send us your claim number to [email protected] to have it reviewed along with any additional details you are able to share. Thank you and have a nice day.

Response from Infinity Insurance Agency, Inc.Mar 31, 2018

Good Morning Rajive, We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have, and we apologize for any inconvenience we may have caused. We would like to look into your concern. Please send us your claim number to [email protected] to have it reviewed along with any additional details you are able to share. Thank you and have a great day.