Infinity Insurance Agency, Inc.Reviews of infinityauto.com

I was rear-ended by a woman who has Infinity insurance over 4 months ago and they STILL haven't settled the claim. They've stopped returning all phone calls and are completely unresponsive. I am out hundreds of dollars in repairs because I needed to get my vehicle repaired in order to continue working to support my family, and Infinity wouldn't respond and settle the claim so i had no other choice but to pay it myself! Completely unacceptable and unethical. Reporting them to BBB and moving into arbitration. DON'T USE THIS COMPANY! And hope and pray you never get into an accident with anyone who has Infinity insurance because it's pretty much the same as if the person who hit you didn't have insurance at all. Complete Nightmare.

My car was rear ended by a woman insured by this company. Over a month has gone by and my car still sits in the body shop. An adjuster has never shown up. 7x now they have scheduled and never shown up. I have now had to put a claim into my insurance company to get my car fixed. All I was doing was sitting at a stoplight minding my own business...Choose a good reputation over great riches; being held in high esteem is better than silver or gold. Proverbs 22:1

After having infinity for 3 years I have learned that they are a terrible car insurance. Instead of helping m threw this stressful time they made it worse by not helping with the cost to repair my car. Sending me a check for 700 dollars when my damage was over 3,000 dollars. The appraiser made me feel like I didn’t know what I was talking about because I’m a girl. Little did he know I work for Nissan service shop. I will never recommend anyone to infinity and I will sure put you guys on blast on all social media.

Buenas tengo una mala experiencia.ya que mi esposa tuvo un accidente en el auto donde ella no fue culpable.eso fue el 10/12/17.se demoraron. En darme respuesta.el seguro de la persona que choca paga 10000.yo mando los papeles al gaf.y ellos me dicen que el reporte de evaluacion no coincide con el cheque.llamo al ajustador de la otra persona y me entero ahora que la parte mia del seguro me nego el pago.porque segun ellos.el carro se cogia para negocios y para ser uber.cosa que es incierta para no pagar.

I got in accident I called in the claim right away, the other car never provided me with any insurance or anything. I pay for full coverage every month. The represtivative tells me yes you are covered for a rent a car, I went and got one. When the adjuster finally called me, they said I was not covered. So here I am coming out of pocket for a rent a car that I was told I was covered for. The body shop has dragged their feet for 6 weeks now. I still don't have my car and now they want me to pay a percentage of the tire on top of the deductible. Why am I paying for a tire? It got damaged in the accident it is not what caused the accident. I will be switching companies asap. I rather pay more and get better service. This company is Crap!

The absolute worst insurance company. I called on Thursday morning for a quote. I was told I would receive a quote via email within a day or two. I explained I needed this quote as soon as possible, but I could tell the person on the other end could care less and didn't even respond to my request. I waited and on Friday, during business hours, I called back multiple times and no one answered. I left 2 messages for a call back, checked my email for that quote; nothing! I had insurance with this company on another vehicle for years, but not anymore. They do not care at all. I have never had a claim, but could only imagine the pain I would have endured if I did. Believe these negative reviews..Run….

I am having a horrible experience and I would not reccomend that people choose infinity auto, it is worth it to pay more for reliable insurance adjusters. The insurance adjuster has not gotten back to me for more than a week plus they were rude about what happen to my car. People are already having a rough time just either help them or not. I cannot say enough bad things about the insurance adjusters at infinity auto I wouldn't have any complaints if they were to just help me I'm already paying for the insurance. Infinity is good just as long as you NEVER need them.

MUY mala, tengo más de un mes que tuve un accidente y me cobraron el dinero del siguiente mes de póliza y están haciendo lo imposible por no hacerme el retorno de mi dinero. Me estafaron. VERY bad, I have more than a month that I had an accident and they charged me the money for the next month of policy and they are doing the impossible for not making me return my money. I have been cheated.